Nando's Enfield - Retail Park Reviews Summary

Atmosphere & Cleanliness

Pros:

• "The restaurant was airy and clean with soft music playing in the background."
• "Really clean inside & out."
• "Welcoming atmosphere from friendly young staff."
• "Went there with our care home residents. The staff was very understanding and friendly. The place was very clean."
• "A lovely location, spacious and clean."
• "Atmosphere was brilliant, waitresses very friendly & asked about any allergies."
• "They have a great little outdoor seating area closed off on almost all sides and perfect for summer days & nights."

Cons:

• "Seems like they use the same cloth a million times to clean the tables, sticky."
• "The tables are way to squashed together, so much so that when people try to get in their butts lean on the other table, not pleasant, disgusting."
• "Plates were not being restocked and one staff member kept lurking around our table and made us uncomfortable to eat and talk."
• "Tables are not that clean, I wouldn't pick up a chip and eat it if it fell on the table."
• "There were a few empty tables that were waiting to be cleaned."
• "AC was full on even with the outside temp being 12 degrees, it was freezing. Cramped seating."
• "Utterly disgusting place. wouldn't go there if I was starving to death."

Service

Pros:

• "Bella was so helpful in resolving this problem. She is an amazing member of staff, very attentive too."
• "The staff here are all amazing. Working at such a busy place and keeping a smile throughout the day? Well done guys."
• "Very nice place. Friendly atmosphere and staff."
• "Service really makes a difference especially considering it was crazy busy she really went out of her way to help."
• "Service with a smile, employees seem well motivated and keep on top of things they also banter with the customers which I think is great!"
• "Staff were very very nice to me especially a young man drilon helped me out with my mum and dad."
• "Great Service from all staff but most of all The Manager I believe it was bless her so lovely and attentive and helpful."

Cons:

• "Was very disappointed in the staff that greeted us."
• "The booking system was chaotic. Waited about an hour for our table."
• "Discrimination and I cannot believe the manager has the audacity blames us for not checking the takeaway order."
• "This has got to be the worse nandos i have ever been in. The staff are rude."
• "Terrible service at the door, not welcoming at all, it's almost like they don't want customers."
• "Staff are just not approachable, asking a member of staff questions is hard work, it feels as if you're intruding on them."
• "Manager was rude and purposely took longer with my food order simply because we requested to be seated in a certain area of the restaurant."

Food Quality

Pros:

• "Nice decor, tasty chicken and fantastic service."
• "Best nando's experience ever. No wait! All staff friendly, I spoke with 3 staff. Food arrived inside 5 minutes!"
• "The food always is good."
• "The food was hot and delicious and the floor staff were attentive to our every need."
• "Of course the food was delicious! Standard Nandos!"
• "The food was served extra hot (not spicy) as it came fresh off the grill!"
• "Food was hot & served well, presentation was great."

Cons:

• "Would have been 5 star for food if they didn't burn our sweetcorn."
• "The medium tasted plain, the garlic bread had been sat on the side for too long."
• "The chicken pitta was undercooked and one large lump."
• "Chicken was dry on this occasion. I told staff, was told 'wait a moment' and never got seen to."
• "The chicken was dry and I couldn't taste lemon and herb once on the half chicken."
• "My garlic bread was rock solid, the chicken burger my son was served had lettuce in it that was black round the edges and his brocoli was all wilted."
• "Chicken was cold and dry having waited over an hour it wasn't just grilled but burnt therefore had no taste."