Burger King Reviews Summary

Food Quality

Pros:

• "The food was good however for the price of £7.10 the portion was very small."
• "Lovely friendly staff, food was ordered with changes to the burger compositions from the original burgers."
• "The chips were freshly cooked and the burgers we settled on were of a good quality, fresh and hot."
• "The burger and chips were freshly made and piping hot!"
• "Make sure you try the spicy mayo pots. Food was hot, tasty and although costs more then other fast food restaurants I do prefer burger King."
• "The food was all freshly made and hot."
• "I love the food here always tastes freshly prepared and well seasoned compared to other bks."

Cons:

• "Waited over 30 minutes on the drive through to find out they don’t accept cash then got a burger more expensive then the equivalent burger at their competitors."
• "Most revolting food!! had either been sitting there for hours or refried!!"
• "Horrible food, we ordered 2 double whoppers, the burger was chewy and dry."
• "Probably the worst burger I’ve ever eaten."
• "The chicken burger was awful and had no taste, caused me to throw up as soon as I walked through the door."
• "The last two times the food has been cold, flavourless and lacking any filling."
• "Classic burger tasteless and AT ALL like the picture advertised. Missed some of my order too."

Service

Pros:

• "Staff members were really helpful, polite and friendly."
• "Fantastic service, friendly."
• "Love a BK I think they are the best burgers and always give a good rating on those!"
• "The staff were friendly enough although at one point a little confusing as to whose orders were whose."
• "Staff here are polite and helpful. Thanks guys."

Cons:

• "Staff are rude and not supervised."
• "Place was understaffed and run down."
• "Not happy with the service provided asking for a simple meal and I had to repeat myself about 6 times staff very unorganised."
• "The woman taking my order made me say it 4 or 5 times because she kept being distracted. No apology was given. Very rude!"
• "The worst staffs you can ever come across especially the manager/supervisor."
• "Just plain rude miserable people."
• "I have never in my life dealt with such incompetent, rude, dismissive staff."

Drive Through Experience

Pros:

• "The milkshakes are delicious - milk, syrup and ice-cream, not the usual fast food pre mix."
• "Double whopper is nice. Jalapeño chicken fries are good."
• "Convenient location for stopping off during a journey."

Cons:

• "Waited 35 mins in drive through, without option to turn around and drive and leave as stuck between cars."
• "Absolutely horrific drive through the order point system is covered with paper your not sure where the speaker is, PDQ machine is handed to you dirty box."
• "Even in the drive thru from order to collect took 25 mins."
• "The seating area was closed by 9pm, so we were forced to use the absolutely appalling drive through system."
• "They take a very very long time from ordering to collecting food so 'fast' food is not very accurate."
• "Design for cars to get into the drive through is a poor design."
• "Waited for 25 minutes to get to the order window."

Cleanliness and Ambiance

Pros:

• "The place was tidy."

Cons:

• "The restaurant its self has dirty walls."
• "This establishment is extremely dirty.. The floors are a mess, the staffs clothing doesn't look like its been changed in weeks."
• "Place looked run down and badly lit."
• "The car park next to the store was not well lit."
• "No entrance sign of where to pull into the drive through, we watched a bunch of cars go in the wrong way during our 25 minute wait."
• "The small place is messy, looks like they don't care about the customers."
• "Dirty and disgusting, the fat slob serving wiping his sweat on his t-shirt."