Zizzi - Canterbury Reviews Summary

Staff and Service

Pros:

• "The staff are friendly and helpful with a professional attitude to ensure you are completely happy with your visit."
• "Staff were very friendly, professional and attentive without being annoying."
• "The service was excellent as we had to get to the Christmas Panto and the guys managed to get 2 courses out in an hour..."
• "Waiter Staff at the Canterbury venue were very pleasant."
• "The staff that then served us were lovely."
• "Very welcoming reception on arrival with friendly staff in a characterful historic building."
• "Service was on point, staff were very attentive and polite."

Cons:

• "Terrible. Table of 10 trying to have a nice meal after one of us graduated instead we get treated with no respect as we are early."
• "Our waitress had poor communication (partially due to her language barrier)."
• "Service was poor.. waitresses more concerned about talking to each other rather than their duties."
• "The waiters only serve you if they don't have a better customer than you to attend."
• "Ridiculously rude service, our waiter saw us waiting and still did not come over to us for as long as possible."
• "The welcome was minimal, without a smile and the waitress didn't even ask us if we would like any desserts or coffee."
• "We were a table of 7 adults and 9 children but were allocated a new waitress who did not know the menu and did not speak particularly good English."

Food Quality

Pros:

• "The food was good as always but..."
• "Food was delicious! Well presented and arrived hot."
• "Absolutely delicious lunch, beautifully presented by the lovely Sydney!"
• "Had dinner here with a friend of mine, and the food was delicious!"
• "The food was absolutely delicious. BEST carbonara I have ever tried, lasagne divine and prawns linguine indulging your taste buds."
• "The food is usually delicious, atmosphere superb and service is great."
• "The food was excellent."

Cons:

• "Compared to the pizza, rigatoni with meatballs is ordinary to me."
• "Unfortunately it was awful the evening we went, I ordered bruschetta starter it was wet bread with vinegar tasting tomatoes and foul pesto very disappointed."
• "The spaghetti chorizo carbonara was very bland, and tasted like milky pasta water, the chorizo was fatty and tasteless."
• "Pasta and rissoto were both overcooked, both very soggy and my spicy chicken wasn't spicy at all."
• "Partners meal was dripping in oil, and mine was lukewarm pasta that had barely any flavour."
• "The food was medioca and disappointing."
• "The food wasn't pleasant - the whole point of eating out is to have food you wouldn't be able to have at home, etc, but this wasn't it at all."

Ambience and Location

Pros:

• "Nice atmosphere indoors and outdoors seating."
• "Lovely building, great atmosphere, overall very pleased with the whole experience."
• "It is very close to the Cathedral and The Marlowe Theatre and so is very good for visitors to either attraction."
• "Great atmosphere, very friendly staff, wonderful location, building with lots of character and well kept."
• "Ambience wise it has an obvious tourist charm, a natural antiquity."
• "Lovely old building with a great atmosphere."
• "The building itself is stunning... a great wow factor.. genuine wood panels ..exposed brick work ..lovely."

Cons:

• "It was very busy and very noisy."
• "Won't recommend to FF. Sad as years ago had such a great atmosphere."
• "Was in a dark room, which felt like we were eating in the Dover tunnels."
• "The place was noisy with spotlights right in our eyes."
• "When seated we noticed the dust and cobwebs in quite a few places."
• "The noise reverberation also a little nauseating in the upper dining spaces."
• "Can get busy."