Bella Italia - Basildon Reviews Summary

Service

Pros:

• "Very friendly waiters, we will come back for the profiteroles dessert."
• "Recently visited with my wife and young son. Greeted nicely at the door, mid afternoon and was seated immediately with colouring offered for my son."
• "The manager and jorgio the waitre was so kind and bring a wonderful service."
• "She was so lovely, kind and really welcoming."
• "Waitress and staff friendly and welcoming and that is were the positives end."
• "Got a 3 course meal from groupon £25 normally £50 Portions was just enough service was polite and good."
• "Good food, great presentation, but the crowning glory here was the staff, especially Bojana."

Cons:

• "Food was over cooked and burned and staff were rude."
• "Unacceptable service provided. 2 hours wait for a starter to arrive."
• "Very poor service."
• "RUDE STAFF, WAITED OVER 1 HOUR AND HALF FOR FOOD."
• "Worst service. We left before our food came out as we waited for ages."
• "Very slow service took 90 mins for starters to arrive."
• "Service was absolutely terrible, if it wasn't for one waitress (wish I got her name) I think we would still be sitting there a day later."

Food Quality

Pros:

• "Food was good, I had the spaghetti meatballs, the wife had calzone, both were very tasty."
• "Food was generally good, nothing that will blow your mind, but of a good standard and very well presented."
• "best food I ever had the risotto was amazing."
• "The food was superb and great value for money."
• "The vegan! Ragu spaghetti was delicious so I took what I couldn't eat home :-)"
• "Amazing the vegan heat no meat pizza didnt dissapoint well impressed will definitely be coming back service was very good and friendly."
• "The food was very tasty, and the service was excellent!"

Cons:

• "I ordered the ceaser salad and I was taking up quite a lot of brown lettuce leaves off my bowl."
• "The Prawn risotto just tasted of garlic."
• "Food was horrible and cold and not worth the money."
• "Garlic bread sat under heated lights for ages before it was brought over."
• "The pasta dish was cold and looked dried out."
• "The bolognese in the lasagna was cold and the meat poor quality consisting mainly of fat."
• "Food was disgusting and didn't taste like Italian at all."

Atmosphere & Decor

Pros:

• "We appreciated the fact the table was prepared upon our arrival, with activities for children, and balloons."
• "However, the atmosphere is very relaxing, colourful, and inviting, comfortable to be there longer."
• "Nice big open restaurant."
• "The restaurant was clean and generally nice to sit in."
• "We always like Bella Italia. This one is no exception, has a nice vibe to the place."
• "The food is delicious, the staff are lovely and friendly, the place is great."
• "Visited this place a few times now and I've never had a bad meal, and the food is always to a high standard."

Cons:

• "Not many people inside."
• "The restaurant just lacked atmosphere, it maybe better in the evenings when it's a bit more busy."
• "Awful atmosphere compared to Southend as well, not cosy at all."
• "Unfortunately the speed with which the food was delivered was appallingly slow, when it did arrive, it was all rather bland."
• "Like a lot of restaurants in the middle of the day in Basildon, it was fairly quiet."
• "This was the single worst dining experience I've ever had."
• "What an absolute joke of a place, waited over an hour for our starter."