Betteshanger Park Reviews Summary

Facilities & Activities

Pros:

• "Fantastic place! Loads to do!"
• "Great outdoor space for all the family."
• "Brilliant place, ideal for bike riding, walking, running or letting the children enjoy the play area."
• "The staff we met were friendly and helpful!"
• "A great place to explore with the children. Very peaceful and beautiful."
• "We absolutely love Betteshanger. The perfect place for all ages."
• "Brilliant facility. The park has gone through huge refurbishment over the past few years."

Cons:

• "For the ticket price it was not the best."
• "The slides were filthy could do with a wipe off too."
• "Couldn’t get anything to eat or a hot drink as it was all for the drive in movie."
• "As a venue for a car show it wasn't very good."
• "It's OK for a casual day out but nothing special. Probably wouldn't go back."
• "The Easter trail was short and expensive for what it was."
• "We turned up for the army assault course but unfortunately the guy that ran it couldn't be bothered to turn up!"

Parking & Accessibility

Pros:

• "Car park is chargeable, but reasonable."
• "Parking 5 pound all day. No charge for first 20 mins."
• "You can take your own bikes for free (bike helmet is required - but you can purchase these) or bikes are available to hire."
• "Parking is reasonable, pay online and at the machine."
• "The car park is cheap, or free after 4.30pm."
• "The parking is cheap, plenty of space, and the easy to use parking system makes it hassle-free."
• "The car park is only £3.50 so not a rip-off."

Cons:

• "The latest in a long line of people to have their day out ruined by the parking system."
• "Love visiting here but have now had the 3rd parking penalty notice even though I have paid."
• "I then received a £50 PCN through the post."
• "Tried contacting customer services and have just been ignored time and time again."
• "Got a parking ticket after trying to pay and it saying I owed £0.00."
• "£5 parking fee that was practically impossible to pay, only one machine partially working, not accepting credit cards."
• "Not sure £5 parking for 1.5hrs was fair."

Customer Service

Pros:

• "Everybody was so helpful. And thank you Natalie for your help."
• "Staff have been so accommodating, allowing our group to hire a space at the last minute."
• "Staff are cheerful and helpful, too."
• "Staff are always helpful and friendly."
• "The staff were very friendly and helpful."
• "The staff there go above and beyond and even when super busy they were friendly, accommodating and helpful."
• "All round lovely day out staff were approachable and helpful too."

Cons:

• "The cafe had a 45 min wait even for takeaway chips - they're obviously doing something wrong there."
• "The staff appear overworked and although helpful and polite, they seem to sigh at the end of every sentence."
• "Terrible customer service and to insinuate that I am a liar is totally unacceptable."
• "90 minutes wait for hot food. Wow that's a long wait."
• "No COVID precautions taken by catering staff."
• "Was very disappointed. Organisation was not good."
• "Organisation was not good."

Cleanliness & Maintenance

Pros:

• "The toilets and shower areas are clean and well maintained as is the entire area."
• "Toilets and changing rooms in good condition."
• "The toilets were also spotless, a huge tick in my book."
• "Toilets were clean and they had showers which looked as if they were free to use."
• "Fantastic play park for children. Toilets were spotless."
• "Toilets are amazing with showers very modern."
• "Facilities on site such as toilets and changing areas are good."

Cons:

• "The rented bikes were clearly poorly maintained."
• "They have building work going in with no health and safety being practised."
• "The toilets could have been cleaner and the soap dispensers were empty on recent visits."
• "The blue/red arrows for the cycle trails could do with sorting out as they disappeared in some places."
• "Two things they could improve on is the maintenance on the bikes! They need a good clean, caked in mud."
• "The tracks are clearly not maintained, with many closed off."
• "Honestly, not a good mountain bike park really, trails aren't very well maintained and lack and exiting features to ride."