chaiiwala ️Luton Reviews Summary

Tea Quality

Pros:

• "The Karak chai and pink tea was nice."
• "If you are in the Luton area, you want to make this one of your regular stops."
• "This cosy cafe offers an extensive menu of aromatic teas, ranging from classic chai to unique blends like saffron and cardamom."
• "The large cup is what I call a regular size lolz for me! Karka chai was pipping hot and the flavours well blended!"
• "Only good thing in my whole order was a cup of tea it’s was amazing."
• "Karak chai is phenomenal."
• "The chai was very nice."
• "The selection of Desi chai was wonderful to see, I ordered a pink tea frappe and my friend ordered a pink tea, we both enjoyed our drinks."

Cons:

• "The quality of the tea isn’t great - it tastes proceed, isn’t brewed properly and lacks that overall heat needed from a chai."
• "Chai lattes no flavour, crazy wait times."
• "Ordered two chais which were watery."
• "The tea was just horrible. I am a tea person and I absolutely love tea but you've got to hand it over to these lot to ruin it for you."
• "Im a person who has tea often and i am travelling everyday around the country. Ive had alot of tea from chaiiwala but this branch in luton did not meet its standards."
• "The chai was fairly good but the milk cake here gets served with chai instead of milk."
• "I hate writing negative reviews about any business especially new one's. To say I was disappointed would be understatement, ordered 2 pink teas for myself and my wife, paid for additional pistachio to be added to both teas."
• "Tea is good but sometimes it doesnt taste fresh even the cup smells like a sanitizer."

Customer Service

Pros:

• "Ask for Nadia she is very competent, friendly and is always smiling, makes a banging chaii!!!"
• "The lady who served us was helpful and very attentive."
• "Very clean place with friendly staff."
• "WoW.... such happy staff, we ordered a good spread of food, it came out fairly quickly & was really nice, decor inside was cool too, top marks for parking availability."
• "I ordered the omelette which was amazing, butter chicken wrap, mogo chips which reminds me of when I used to have them as a kid, lastly the chai."
• "The staff were super friendly and helpful. 10/10 from us."
• "Very nice and amazing place excellent food and superb taste lovely staff beautiful place for family and friends."
• "Really friendly staff and delicious food/drinks."

Cons:

• "However, I was disappointed with the customer service as I encountered some rude staff members."
• "I have sent an email to requested reply and have had no response or resolution!"
• "But I dislike how they were playing Muslim music (it think it music of your Quran getting read) out loud, I felt that was really weird (As a non-Muslim)."
• "The Desi breakfast had chana dish which was bland. The porota wasn’t fresh at all."
• "I asked one staff to taste it but he didn’t even taste it and went back to kitchen and when come back said it is ok. His expression was like 'no bother'"
• "We had to move the dishes on the side of the table left by different people to make space for us."
• "I requested the server at the counter for an empty cup and they wanted to charge me 40p for the cup."
• "Ordered two portions yet one came out burnt."

Food Quality

Pros:

• "The food itself was also delicious. We got the English-ish breakfast as well as the desi breakfast along with karak chai."
• "I’ve order masala Chips with dine in, it tasted good for low priced I paid, and I’ve got my food pretty fast after ordering."
• "Excellent breakfast, parathay were buttery which they should be, veg omelette was nicely made."
• "Great food at this place. It's nice to have a decent place to have breakfast in Luton as such places are rare in this area."
• "The desi breakfast and the halwa puri is also good even though they’re paratha’s seem like they are shana frozen paratha’s."
• "Delicious food. Karak chai is phenomenal. Butter chicken roll delightful."
• "Food was good but the man at counter behavior was very rude there was no yougart in samosa chat and when we ask to put some yougart in, he said it cost money."
• "Food was nice but portions could be bigger! the only negative is the music is far too loud in the back ground."

Cons:

• "Loaded fried chicken in the side for our veggie fried, chicken was added and then scraped out see photo."
• "Ordered there so many times and had a great experience. A few days ago, ordered two chais which were watery and a gajar halwa which had a nasty thick hair at the bottom."
• "They served me old dal and it was sour and foam."
• "The loaded chips with chiken tikka and cheese which we ordered wasn’t great. The chicken tikka didn’t taste like it was grilled today."
• "Food and dessert prices are extortionate and portion sizes are absolutely pathetic."
• "The only thing i would suggest to @chaiwala that do not use tin tomatoes in sides eg chana, daal, beans etc as they taste sour."
• "Desi breakfast only so called desi it’s all packed food /microwaved and serve the Customers."
• "The butter chicken roll was a joke, had no chicken and looked so malnourished."