Labbaik Hajj Umrah (Umrah Packages & Hajj Packages) Reviews Summary

Customer Service and Agent Assistance

Pros:

• "Mubashir was our agent and we can’t thank him enough for making this whole process easy on us."
• "The service received was 100% from before booking till the end of our trip."
• "I was given support 24/7 by brother Mubashir."
• "Ahsan, the agent who helped me, deserves special recognition for his outstanding service."
• "Brother Ahsan's politeness, professionalism, and willingness to answer all our questions exemplify his dedication."
• "Umar who put this together for us was so helpful and may Allah reward him for all his help."
• "From start to finish I can't fault Labbaik, and particularly brother Alisha for the service provided."
• "Brother Alishah assisted me with a range of options; he was very professional and presented the best advice."

Cons:

• "The most distressing aspect of my experience was the fact that they sold me an Umrah package for my family under false pretenses."
• "There was a slight problem with the tour guides and drivers as they could only speak Urdu which I cannot speak."
• "The communication is also not good."
• "Unfortunately we did have a slight issue with one of our hotel reservations however this was sorted promptly by the team."
• "Lies after lies. Makkah hotel supposed to be 4 star and 5 mins walk. It was absolute 0star and 30 minutes walk."
• "I thought he was quite arrogant. He did his best to put me off."
• "It took 3 days for the agency to get back with a package, I kept calling they said they will call back but never did until 3 days later."
• "These are scammers targeting the vulnerable- please don’t book with them."

Accommodation and Location

Pros:

• "The hotels were very nice to stay at (Swissotel Makkah & Pullman Zamzam Madinah)."
• "We stayed at Emaar Al Khalil Makkah and I had no issues what do ever hotel was clean, staff were absolutely amazing."
• "The hotels recommended by Ahsan were nothing short of exceptional."
• "He meticulously arranged every aspect of our trip, including booking a conveniently located hotel."
• "The accommodation arrangements surpassed expectations, with bookings at the prestigious Hilton in Makkah and Pullman in Madina."
• "The hotels recommended were perfect and within close proximity to both Masjid al Haram and Masjid Al Nabawi which was ideal."
• "The person who booked the package for me, Shiraz, was incredibly helpful and patient, giving me the information needed."
• "My husband and I are very grateful to have booked with Labbaik Hajj umrah for our Umrah trip for two."

Cons:

• "A group of us went with this hajj umrah group got to say one of the worst we paid 1350 each the hotels were absolutely rubbish."
• "The hotel choice in Makkah was excellent, however we were not happy with the hotel in medina (movenpick)."
• "Also the lifts were erratic in our madina hotel some were not functioning others would take you to the wrong level."
• "I went in November and Makkah Hotel by M Mellinium supposed to be a 5 star Hotel but not even 2 star as they mentioned."

Price and Value

Pros:

• "I paid a very very fair and competitive price."
• "The deal was good."
• "The package was affordable and reasonable because the hotel was nearby making it convenient to travel."
• "5 star experience from Labbaik Hajj Umrah. Brother Syed Ali Husnain provided an amazing package for a very good price."
• "Brother Mubashir was very helpful and kept us informed always. In sha Allah will use their service again next time."
• "Package was cheap for me .I'll definitely enquire for packages with Labbaik Hajj Umrah again! Jazakumullahu khairan."
• "This Travel Agents has good prices. Mubasir was friendly and helpful."
• "The entire booking experience was made extremely easy and communication was excellent."

Cons:

• "A majority of the positive reviews one can find online about this company appear to be fake and orchestrated to deceive potential customers."
• "Makkah hotel supposed to be 4 star and 5 mins walk. It was absolute 0star and 30 minutes walk."
• "I checked the hotel prices online. I was charged 10 times more."
• "Prices on the website are completely different to what they give you and different hotel from the website."
• "I was charged 5 star package as £1546 and refund £215."