The Eastfield Arms Reviews Summary

Staff Service

Pros:

• "The staff in general have been lovely. Always smiling and polite."
• "She was so helpful, made us feel so welcome, nothing was too big of an ask."
• "Fair play to all staff they was under pressure throughout but they just kept going doing there jobs whilst being friendly and professional."
• "The staff are incredible, always make sure we can a good time welcoming and really friendly."
• "Phil and Charlotte were both very welcoming and made my sons birthday extra special."
• "Staff were friendly and prices, reasonable."
• "Very friendly and welcoming staff, food was pretty good."

Cons:

• "Waited over 1.5 hours for our meals when it wasn't even that busy."
• "When asked by the server if all was ok we told her of the issues but no apology was given seemed totally uninterested in putting the customer first."
• "Service was unusually slow despite the place being only half full."
• "Waitress didnt wait around long enough for us to even say thankyou."
• "It also did not help that we had to wait nearly an hour for food, considering we had three kid's with us."
• "Really bad service waited over an hour for food and staff were really rude when we asked regarding the waiting times."
• "Bar manager was more focused on football than being polite to customers, waited almost an hour for food in a practically empty restaurant."

Food Quality

Pros:

• "Atmosphere is brilliant and food is lovely."
• "The cutlery and sauces were clean, the staff friendly and smiling."
• "Our meals were prompt and very nice service very good."
• "The meal and drinks were very good and so reasonably priced."
• "Food and pudding was absolutely lovely!"
• "The food was lovely, I had the fish and chips which I'd not had before and would highly recommend very very nice and my fiance had steak and chips which he said was also very nice so well done to Shawn who was the chef on the day we went."
• "The food was delicious a complement to the Chef."

Cons:

• "The food wasn't that fantastic either."
• "For a mixed grill the chips were from frozen the steak was half pink and other half well done."
• "The food was overcooked (even the kid's nuggets and burger) and the cocktail pitchers tasted extremely bland compared to the last visit."
• "The last two or three steaks have not been of the same quality."
• "Slightly burnt edges on a buttermilk chicken burger and old discoloured cabbage in the side salad."
• "Fish and chips nothing special a cook from frozen fish and probably frozen chip also."
• "Well the fish batter was overcooked, Chips looked like they were recooked, the garlic bread was burnt and didn't come with meal as ordered."

Atmosphere & Cleanliness

Pros:

• "It’s our local pub and we support this venue as the staff are welcoming and go above and beyond for anyone."
• "Great atmosphere but can get a bit roudy when the sports are on."
• "Very clean and always taking empties from the tables and wiping them down."
• "Stopped for a quick couple of drinks and was a decent pub. Nice inside and two big garden areas for sitting."
• "Quite loud but music playing good atmosphere."
• "Music wasn't too loud so people could hear themselves without shouting at each other, pleasant staff."
• "Nice pub with tables outside which is great when the sun is shining."

Cons:

• "It's not a bad place to be but don't appreciate being told to go as there closing early due to it being quiet!"
• "The surroundings are starting to look quite shabby."
• "Today wasn't great, table's dirty although relatively quiet, glasses dirty and cutlery dirty."
• "The strange thing was there were hardly any other diners so we couldn't understand such a long waiting time."
• "Staff attitude not good table sticky and dirty it wasn't even busy massive disappointment."
• "The food was nice... when it came. They told us there was a wait for food which was fine. The table was filthy, we had ti water our starter's with no cutlery or napkins."
• "During this period, you couldn't hear yourself talk as the speakers were that loud it was over bearing."

Accessibility & Facilities

Pros:

• "There disabled access..ample parking which has 2 different entrances..huge dining area...pool table.and a large beer garden when the weather is good."
• "The staff are very friendly and helpful and they cater for children and wheelchairs too."
• "Being able to pre order food meant that we weren't kept waiting."
• "Busy family friendly pub with outdoor seating, very friendly staff, brilliant prices and excellent food and service."
• "Good local pub with good covid measures in place. Staff friendly and helpful."
• "Plenty of large screens to watch sports events."
• "The food is absolutely delicious! It's very well presented and tastes excellent!"

Cons:

• "Wouldn't recommend this venue for anyone with mobility issues as it is quite a long walk from the car park to the main entrance via ramped area otherwise there is 3 steps to the main entrance."
• "Not good disabled access got to go through carpark, good food not had things thought out for blind group what had gone for meals had to go to bar to order instead of having someone there to be on hand cause not enough staff on and really could do with a lot better access for disabled."
• "Terrible service, bartenders were more focused on the football game on the tv than serving customers."
• "Very poor quality food. My meal was cooked but cold."
• "The beef rib had the texture and taste of braising steak."
• "Then we were told there was no steak available and they were contacting IT to have steak removed from the app."
• "Food that was served looked like it had been left out over night."