Nationwide Vehicle Rentals Reviews Summary

Van Delivery and Condition

Pros:

• "Nationwide Vehicle Rentals offered competitive rates and convenient service."
• "Got very good service by Nationwide Vehicle Rentals. Car was amazing and full fresh."
• "Nationwide Vehicle Rentals made the rental process quick and easy."
• "I went with Nationwide Vehicle Rentals as they were the only company who could provide what I needed."

Cons:

• "Hired van for 10am arrived 7pm. Van was not fit for purpose lights smashed but working."
• "The vehicle they gave me was very poorly maintained."
• "The van arrived 5 hours late and was picked up 3 days late."
• "Van delivered absolutely filthy! Drove like a heap of junk."

Customer Service and Communication

Pros:

• "The driver kindly calling me an hour before he arrived to ensure I was available to receive the vehicle."
• "I appreciate the efficiency and would rent from them again without hesitation."

Cons:

• "Customer service useless and always say the same thing."
• "Communication is poor and they never follow up from the calls like they say they will."
• "Every time you call they say 'you have been put through to reception'."
• "Utterly disgusted with the service received. My van did not turn up."

Deposit and Refund Issues

Pros:

• "My suspicions are that the goal is to get the customer to not be there when the vehicle inspection is done so that they can say whatever they want."

Cons:

• "Over 2 months and still don't have my £500 deposit returned to me."
• "Been waiting 15M for a refund due to their error and now they have stopped replying to my e-mails too - £500!"
• "Still trying to get our refunds/deposits back to the tune of £1600."
• "Trying to get my deposit back, They said it would be refunded within 7 days, communication is poor."

Reliability and Timeliness

Pros:

• "They dropped off the van exactly when they said they would."

Cons:

• "Van was due to be collected on 4 days later. Was over a week till they collected it."
• "Booked and paid for a van only for it to be canceled as they didn't have availability in my area."
• "Booked a van online and received an acknowledgment, but eventually received a confirmation stating that it wasn't possible to get the van."
• "AVOID LIKE THE PLAGUE!! HORRIFIC!!"