Wilton Arms Hotel Reviews Summary

Food Quality

Pros:

• "The food was amazing. Well presented."
• "I had the veggie fajitas, which were great."
• "The meal was delicious, to a high standard of quality."
• "Food was delicious, lots to choose from the menu."
• "Food very reasonable and really tasty."
• "The food today was lovely. Cooked to perfection with a great choice."
• "Considering how busy the kitchen was the food was spot on! Hot, decent portions and yummy."

Cons:

• "Everything was drastically overcooked."
• "The food was served cool and bland, items missing from the order."
• "Food is clearly frozen and mediocre."
• "The minced beef and ale pie... was dry and hard!"
• "Every single piece of meat was burned, bacon was probably dipped in a bowl of salt."
• "The food came out it was cold plus tasted boring."
• "Ordered lasagna must have been the worst processed slop I’ve every tasted."

Service

Pros:

• "Waitress was very friendly, checked the food we fine and was very attentive."
• "The man working was great. From the north east, lovely and friendly and really looked after us."
• "Service excellent nice and friendly staff."
• "The staff and service was brilliant despite the staff being rushed off their feet."
• "Bar staff super efficient and polite."
• "The staff serving were very friendly and helpful."
• "The service and staff very helpful and friendly."

Cons:

• "The bar service was extremely slow because there was only 1 man serving."
• "Service is very poor, staff talk to each other and ignore customers."
• "Waited half hour at the bar to be served."
• "Service was slow. Staff were rude."
• "Poor service from staff who are not in the slightest bit friendly or attentive."
• "Service was very poor. After waiting for an hour for food, I asked how much longer the food would be. I was told that it had not been prepared as the order had been forgotten."
• "Worst experience ever, the staff short and rude when complaining."

Cleanliness

Pros:

• "Clean and tidy surroundings."
• "Environment was calm, clean."
• "Place very clean and well decorated."
• "The Wilton Arms was very clean."
• "All safety precautions were in place as we entered the restaurant. Track and trace, hand sanitisers etc."

Cons:

• "Too smokey throughout the whole place, everyone coughing."
• "Place felt generally dirty and decor was tired."
• "The place smelt like the sewers so was really off putting."
• "Bar area was untidy full of clutter and needed a clean."
• "The floor had food on the carpet and walked in. The table was sticky to touch and the menus dirty."
• "Tables are left dirty."
• "Toilets smell."

Management

Pros:

• "Debbie the General Manager is an asset to this business."
• "Managers who are a credit to the place!"
• "The service was good and the manager never stopped working."

Cons:

• "Debbie the manager bad attitude to customer service passed over to head office total Kop out."
• "Spoke to the manger Debbie only to be greeted with the worst customer service I've ever experienced which was very unprofessional."
• "Manageress was so rude and dismissive."
• "Found the landlady to be rude and unapproachable."
• "Customer service atrocious, staff rude and argumentative."
• "Told myself and my fiancee to leave and change our attitude before we come back because we obviously had the cheek to complain."

Ambiance

Pros:

• "Nice pub great car park access and also lit in the evenings."
• "Lovely family pub, never been before but went for a family birthday had the jerk chicken skewers, which were delicious."
• "The atmosphere is friendly and the team are attentive at all times."
• "A great experience for a small get together or an outing for the family."
• "Great pub!! Been a few times now and it's such a lovely atmosphere."
• "Excellent meals definitely worth a visit Christmas decorations look fabulous the best dressed pub i have ever visited."

Cons:

• "The place was empty with most of the tables reserved."
• "Incredibly disrespectful and inconsiderate to the residential areas surrounding then to be loudly blasting music going towards almost midnight."
• "You end up STINCKING of the kitchen when you eat in."