Burger King Reviews Summary

Food Quality

Pros:

• "I gave the BK Veggie Burger a try and was pleasantly surprised with how good it was."
• "Food was decent, service was quick."
• "Food good."
• "The meal was excellent."
• "The food was tasty as usual and was quickly provided."
• "Far better food than McDonalds."
• "It's Burger King so the food is what you expect and nice enough."

Cons:

• "The chicken burger I had wS chewy and lumpy."
• "Doritos heat wave chicken fingers were obscure texture & fairly devoid of taste."
• "Burger was cold and tasted like bitter customer service."
• "They forgot to put a chicken burger in the kids chicken burger meal, chips were cold and my rodeo burger was shocking."
• "The food is cold and grubby."
• "All of the buns were stale mine literally fell apart and the burgers were dry."
• "Bacon cheese loaded fries had a bitter taste with this experience!!!"

Service

Pros:

• "Good parking. Place was clean and tidy tables cleaned as they became vacant."
• "But I had a seat by a USB charger point and was left in peace to eat and faff on my phone."
• "Relatively quick and professional service."
• "Restaurant is clean. Condiments topped up."
• "The restaurant is spotless."
• "In my experience, food served quickly, interior dining area seemed to be cleaned regularly."
• "The service was great, very friendly, super efficient."

Cons:

• "Management totally let the staff down, as well as the customers."
• "Poor service. People waited for over 20 mins to be served."
• "Floor and tables had food remnants and wrappers not cleared away."
• "Ever so rude at the drive through."
• "Dirty uncleaned tables, not a single staff member spotted in the seating area our entire eat-in visit."
• "Tables n floor were dirty - no staff was bothered to clean the tables after they were used, bins were overflowing."
• "You literally stand in ther for atleast 10 minutes before any staff even acknowledge you."

Staff Attitude

Pros:

• "What a great experience we've just had. The restaurant is spotless and the staff friendly and engaging."
• "The staff friendly and engaging."
• "Absolutely amazing service from the Manager after being wronged by Just Eat delivery."

Cons:

• "The staff def needs some training."
• "Staff are horrible ! They certainly need more training."
• "The staff are so rude, manners cost nothing."
• "Managers have a don't care policy they need a kick up the BUN no pun intended."
• "No positive comments regarding staff attitude."
• "The staff looked disinterested and bored."
• "The staff here are always miserable and unwelcoming."

Cleanliness

Pros:

• "Washrooms are rather clean."
• "The restaurant is spotless."

Cons:

• "Tables were dirty, floors sticky when we got our food which was fairly quick it wasn't exactly hot food, coke was flat."
• "Dirty uncleaned tables, not a single staff member spotted in the seating area our entire eat-in visit."
• "Tables n floor were dirty - no staff was bothered to clean the tables after they were used, bins were overflowing."
• "Everything very dirty, filthy tables, floor."
• "The floors, tables, and seats were dirty looked like the cleaning had not been done in hours."
• "Feces scattered all across the restroom."

Order Accuracy

Pros:

• "Typical Burger King. Ordered two meals, they got them right for a change."

Cons:

• "Ordered and paid for a Bacon Double Cheeseburger Meal with extra Bacon and never received it."
• "They forgot to put a chicken burger in the kids chicken burger meal, chips were cold and my rodeo burger was shocking."
• "No positive comments regarding order accuracy."
• "Was made to feel like we were scamming them when it was not our mistake."
• "Every time I’ve come they’ve messed up the order."
• "An absolute joke. I work nearby and my team tried to order from them a few of times and they ALWAYS forget a bunch of items."
• "They forgot to put my partner's burger in the bag."

Value for Money

Pros:

• "The price is ok."
• "You can get a complete meal (main, drink, dressings and desert) all for 10£ and you're full :D"
• "The meals at this burgerking is way cheaper than that of Mcdonald's in Headington."

Cons:

• "Seems more expensive than other BK branches elsewhere."
• "Very expensive for what you get!"
• "Over price for what the food is."
• "The meals at Mcdonalds are not bad but too expensive for what they are :/"