Address: Chatsworth House, 23 Lever St, Manchester M1 1BY, United Kingdom
Rating: 4.6
based on 177 reviews.
Atmosphere & Decor
Pros:
"It's hard to find a cosy and relaxed place in the bustle of the city but here it is."
"The atmosphere is very peaceful."
"Completely adore this place, great coffee, cozy surrounding, board games and decor is wonderful!"
"Incredible atmosphere, it's really big and every space is decorated with a different theme and wherever you look, there is something new to see!"
"such a lovely, vibrant and unique space!"
"The loveliest cafe in Northern quarters! Super cozy, love the interior which is rustic and warm."
"This beautiful, relaxing space with amazing decorations."
Cons:
"The white tables are a bit unstable and it's quite fragile."
"The idea behind the coziness, comfy and relaxed atmosphere with quirky and fun decorations is a lovely idea, however the implementation of this arrangement doesn’t seem to work well."
"A bit too warm and a bit too loud (the chatter really carries)."
"Recently they started putting pretty loud music on, which for the nature of the place it's completely unnecessary, distracting and for some people like me, impossible for focusing."
"It is not really warm on cold days but overall it is an amazing place."
"Only thing I would have said would be that It is a little chilly so if the place was warmer it would have been a*!"
"The only drawback is that they don't have too many savoury options (only the soup of the day)."
Service & Staff
Pros:
"Staff were amazing - I'm a 60 yr old technophobe but fab bloke helped me learn how to use qr codes to place our order - he was just lovely."
"Staff are super friendly, too."
"Visited for the first time..it is so inviting, homely and chilled here..the service is 1st class and you get a warm welcome from the staff."
"Excellent service. Friendly and welcoming staff, always smiling."
"What sets Chapter One Books apart is the exceptional service. The staff was friendly and attentive."
"Staff very friendly and helpful if having problems connecting to the WiFi."
"Staff were really friendly and made you feel welcomed."
Cons:
"Not even an apology in site, just an excuse."
"The staff attitude towards customers was unacceptable and I am definitely not going back."
"The staff I felt weren't as warm and welcoming as the coffee shop sells itself on being."
"The staffs attitude towards us was so negative."
"Beth was very rude to my friend that I went with today."
"Worst service in the world, took over an hour for our food to come through."
"Very disappointed with the Chapter One's manager today."
Food & Drinks
Pros:
"The chapati snacks are lovely, the teas and hot chocs are divine."
"They have excellent selection of sweets. Strongly recommend trying the Oreo cake and Earl Grey lemon cake."
"It's very Northern Quarter (animals in formal dress on the wallpaper in the toilets, vegan and gluten free cake options, multiple types of green tea) but rather nice, and their vegan black cherry brownie was fantastic!"
"Great gluten free options."
"The vegan pecan brownie is absolutely delicious (and this is coming from a non-vegan!) and the coffee is great."
"They also offer great variety of cakes and there are a lot of vegan options."
"Great coffee, amazing staff and fabulous vegan cake."
Cons:
"I love the furniture and layout, but the cakes are not good."
"The drinks are quite average but it's relatively cheap."
"Terrible, extremely salty food in tiny portions for far too much money."
"Not the best place for a full meal, only snack portions."
"The 'arabic' coffee served was basically plain brown water and I cannot recommend ordering it especially at £6.20."
"A flat white should have microfoam, I received a coffee with scalded and over-frothed milk that wouldn't even be ok for a Cappuccino."
"The only thing that was a miss was the coffee, which was initially what I came for."
Value & Pricing
Pros:
"The coffee, toasty and indulgent cake I ordered came reasonably quickly."
"Gorgeous café, not too busy. Cake and tea for 2 at about £10."
"Great place to go for a relaxing coffee that also caters to vegans. There is such a variety of choices for each coffee, options on different milk and milk alternatives, flavoured syrups, toppings and no matter what options it's only £3."
"They do free refills on tea as well so that is something to look forward to."
"Couldn't ask more from a cafe. I recommend the deliciously frothy and warming chai latte with a slice of scrumptious angel cake."
"Slightly pricey for drinks but tasty."
"Good selection of coffee and vegan cakes."
Cons:
"This used to be a very good place, but they just keep raising the prices. Paying 4£ for a single espresso, are we serious?"
"Additionally, I found the prices a tad on the expensive side, especially the £5 latte."
"I once had to wait an hour to get my drink because they forgot to make it and i didn't get any compensation for that."
"4 stars because of the lack of sockets to charge laptops and other devices."
"Usually have to wait 1hour for coffee which I have experienced everytime I've come in."
"But the staff are in my eyes just incompetent. There is no urgency to getting people what they have ordered at all."
"Ridiculous system where an hour before closing the order system shuts down so you cant place any further orders."