McDonald's Reviews Summary

Service Quality

Pros:

• "Staff helpful and polite."
• "Staff on the window were friendly."
• "Visited this Macdonalds a few weeks ago whilst working on site of aspects. My order was done in less than 5 and the manager on shift was lovely and asked if I was working on site today (what I was)."
• "Fast service even during a busy Saturday lunch service! The staff are always really friendly and helpful, really interacting with my daughter giving her some reindeer antlers and colouring."
• "The person who took my order was fine, but the person on window 2 deserves a medal in my opinion. He was polite, kept eye contact, smiled, and appeared genuinely interested in being exactly where he was at that precise moment."
• "Customer service was good."
• "The only reason this place is a 5 for me is the staff on today lovely ladie at pickup on the drive through."

Cons:

• "The new service system is terrible."
• "Dismal service, they made me feel very embarrassed in front of a busy restaurant."
• "Young male manager extremely rude, absolutely appalling attitude and spent half the time on his phone!"
• "By far the most disorganised McDonald's visit I've had."
• "Awful place not once have I ever been through the drive thru and they've got an order right."
• "The service was slow due to staff consentrating on the drive thru."
• "Absolutely terrible service today. The wait was terrible."

Food Quality

Pros:

• "Sometimes you just need a McDonalds in your life!"
• "The food is always at a consistent standard."
• "The food was fresh and hot. We are in and it was fairly quiet around 10:30 we stayed with coffee while doing some research and then got a lunch a few hours later and left."
• "The childrens meals have a healthier option if needed, which is positive."
• "Food was at least piping hot."
• "The food was good and I didn't have to wait too long in the queue for the drive through."
• "It was all bought out in no time and made fresh."

Cons:

• "Over 40 min wait for two burgers, chips and drinks that were then cold."
• "Rubbish Filet O Fish burger the patty was so hard overheated."
• "Food was cold and disgusting."
• "Ordered 4 meals and on delivery everything was already cold and we were missing a burger."
• "Honestly I can't with this McDonalds probably the worst McDonald's I've ever been to."
• "Only come here if you prefer your food cold, stale and pitiful."
• "The food looks nothing like the photos and tasted awful."

Order Accuracy

Pros:

• "Ordered through their app, and initial service was quick."
• "Used the app to do click and collect. I went through the drive through and it was so easy!"
• "Even at 7:30 on a Sunday, the service was excellent."

Cons:

• "Why is it so difficult to get an order correct??"
• "Part of he order was wrong; a burger who was supposed to have no mustard, onions or gherkins on it had all. Three."
• "Order is not always right. Found things missing when been back home."
• "Every time I've come here they never have ice cream or milkshakes."
• "When we got our order I checked it quickly because I didn't trust it and low and behold we were missing all three of our chips."
• "The food when it arrived was luke warm, the milk shakes were very runny, they forgot part of my order."
• "Everytime i order uber eats from longwell green mcdonalds they miss out one of the items i ordered."

Cleanliness

Pros:

• "The restaurant is always clean which is most important."
• "The tables are kept clean, as are the toilets."
• "Clean and tidy."

Cons:

• "The place was so filthy I had to tell my son not to walk threw ketchup."
• "The toilets were absolutely disgusting, tried to use the disabled toilet but the door was stuck."
• "Food everywhere on the floor. Surprised they don't have rats running around the place."
• "Absolutely filthy tables & the floor was so dirty."
• "Car park is dirty, tiny and narrow, car lane is also claustrophobic and waiting area is awkward."

Facility and Layout

Pros:

• "Great location just off the Bristol link road."
• "Good local place, can get mega busy between 11.30am - 1pm for dinner time but again for afternoon/evening can get super busy again."

Cons:

• "I think it would be better if they carried out some works to make the space work better."
• "This location needs a massive overhaul to accommodate the volume of people who visit."
• "Inside is always full and they desperately need more parking spots."
• "Much too small a site for the amount of customers. Car park too small, drive through queue blocks the road most of the time."
• "The layout of the site needs redoing so it works better for queue and those trying to park, navigating all the uber drivers."
• "Drive through is not a drive through its a car park and the actual car park is also the drive through."