Hewitts of Croydon Reviews Summary

Customer Service

Pros:

• "Staff are always happy to help and friendly."
• "The staff were polite and attentive, helping to make sure we had the right fit."
• "Helpful, friendly service from staff."
• "I have never been to a store that show you such a warm welcome at the front door they catch ask if you need help and shows you the direction you need for the items you need."
• "Upon arrival I was greeted by one of the staff on the door."
• "Very friendly , quick and professional staff."
• "Always friendly service from the staff here."

Cons:

• "All you are doing is ripping off the customers and cheating them."
• "Absolutely disgusted with the service from Hewitts ... I ordered my daughters school uniform back on 14 July and I am still waiting to receive it."
• "The staff there was so unhelpful."
• "So disappointing, I asked for manager to compliant but the security totally refused."
• "Another awful experience in Hewitts!!"
• "Terrible customer service 4 emails just ignored!!!"
• "The staff in Hewitts go above and beyond and we always have a pleasant visit when buying new uniform for the kids."

Product Availability

Pros:

• "Local schools are well catered for with full ranges of uniform items and sports gear."
• "I usually buy online and collect in store."
• "I always find what I need in stock."
• "An amazing friendly person and most of the items my son needed were available."
• "Have always had the uniform I need and also sell other useful bits and pieces such as sports equipment / stationery / bags etc."
• "They sell everything from branded uniform to water bottles, pencil cases, sports kits, you name it."
• "Always have the sizes I need in stock too."

Cons:

• "Items frequently not in stock."
• "Online ordering declines payments."
• "Very Poor. Cancelled half the order as their stock levels do not match their website."
• "This is utterly disgusting service."
• "Its s Shame to see such long queues. Not at all customer friendly neither covid friendly making 100 of people wait in a long queue. No appointment system. Would never come back if I have an option of another shop."
• "Crappy shop in the worse possible location. But we are forced to buy from here???"
• "They never have enough stock items and always insist you pay up front to place an order."

Online Experience

Pros:

• "Bought uniform in their summer sale to benefit from the discount - online service was very good and items arrived safely and quickly."
• "Would recommend Hewitts of Croydon to anyone who needs sports wear or products, or school items."
• "Their online ordering service is simple and efficient and they always have all the key items in stock."
• "Ordering uniforms online is easy and straight forward."
• "Online service is a great alternative if you cannot get into town too."
• "It was easy to register & order online."
• "Have used the online service to which was quick and easy."

Cons:

• "Absolutely rubbish...please dont bother..went to Hewitts twice in a week, queue around the block. Tried to click and collect, still waiting for product! They dont care as they are the only company that supplies the uniform.. no competition no worries!"
• "Heard their online service was sub par and that orders weren't arriving."
• "P&P expensive, stock integrity poor and the customer service was so unprofessional."
• "A bit confused why they shut the website down completely instead of just disabling the option to add to your basket."
• "The online shop is not working. After waiting 3 hours to get into the shop the assistant are so slow in serving you that you get so frustrated."
• "The shop will take weeks to deliver online / click and collect orders."
• "Ordered school uniform 3 months ago. Still have not been delivered or in stock."

Product Quality

Pros:

• "The quality of the stuff is excellent except one or two items."
• "Excellent quality & service. Cannot be beaten."
• "The uniforms are of good quality and are durable."
• "Good quality uniform, lasts until my child grows out of it!"
• "The material used to manufacture the school uniform is high quality therefore the child can wear it over years or pass it on to another child."
• "No matter how many times I wash the children’s uniform, it never fades, discolours, frays or bobbles."
• "The quality of uniforms at Hewitts is the best."

Cons:

• "Bad quality uniforms and very bad value for money."
• "The uniforms do not last long."
• "The trousers - the stitchings have come loose in the hemline and pockets."
• "The shirts are bad quality, every shirt has lost the buttons."
• "The blazers got ruined and stitchings came loose!"
• "The quality of the stuff is excellent except one or two items."
• "This shop is my worst nightmare. Sadly no choice to shop elsewhere."