Stellantis &You Peugeot Croydon Reviews Summary

Customer Service

Pros:

• "Would highly recommend to all. Thank you Viktor!"
• "I have been serving and MOT my Peugeot 3000 for over 6 years with Robins & Day Croydon and they are brilliant with what they have specialized in."
• "I recently purchased a brand new 208 from Robins & Day and I have to say their service is outstanding."
• "His manager, Rob, was equally impressive—friendly, and he even took the time to shake hands and introduce himself."
• "Another post has commented about Jo on Service Reception. I can also agree that she does an outstanding job."
• "I was served by Niro and he was extremely helpful!"
• "Fantastic service from Anthony Angear and Henry Uzor in the sales team."

Cons:

• "Worst customer service ever at the Vauxhall Croydon showroom! Had an appointment booked for 11.30 for a motability car, which had been booked for over a week."
• "Very poor service from a particular sales man Kieran. Has no clue what he is doing or saying."
• "Too many sales staff calling me and service understaffed and constant delays getting warranty faults fixed."
• "Worst experience ever at a dealership."
• "Went for an interview here, can honestly say it was a terrible experience and process."
• "Worst customer service I have experienced."
• "rang 3 times for progress of vehicle being repaired but never received a call back."

Pricing and Quotes

Pros:

• "Excellent stock availability. This is our 5th van from Robins & Day."

Cons:

• "Went to this company as my Citroen dealership had closed in Beckenham to get an ERG valve replaced... Quotes at two other dealerships gave quotes for same product to be fitted and repaired and both quotes were half the price."
• "Realy bad service, long waiting list, They give my car back after a check with 99 per cent brake used."
• "Aftercare was even worse than the terrible experience using them. Missing service they promised to give along with getting my details wrong twice."

Facilities and Accessibility

Pros:

• "Great selection of cars, both for the scheme, or not, and premises are extremely well maintained."

Cons:

• "Came to this showroom today for mot and service got into the carpark one of the first cars in and could not park in the 4 designated disabled parking bays as they had been left full up from the night before with vans and cars with no blue badges."
• "No obvious customer parking it was packed out with cars waiting for service?? and unprepared new cars."