Carpetright Reviews Summary

Customer Service

Pros:

• "Clayton is brilliant! Very knowledgeable and helpful, and no hard sell so makes it a pleasure to shop here."
• "Nirav is always helpful and provides amazing service."
• "Nirav was polite and was able to make things quick and easy."
• "Excellent service by Nirav. We have bought 3 carpets from him in the past 12 years."
• "Outstanding service I received from the Purley Way Branch. Clayton was extremely helpful and patient with me."
• "Had a lovely welcome from Alan, he listened to what we wanted and pointed us in the right direction."
• "5 star service today at Purley Way site, Nirav was very helpful in explaining technical details."

Cons:

• "Absolutely disgusting service. Carpet ordered in August, still not delivered."
• "I had such a bad experience with carpet right branch in Croydon."
• "Never again. 1st day of fitting, I phoned 3 times during the morning and was constantly assured they'd turn up - they didn't."
• "The member of staff that approached us didn't appear to know much about the product, and they couldn't add up."
• "Very poor service never buy again, ordered flooring in August and it is November and still bits are not fitted."
• "The various operators and managers on the phone were rude and unprofessional."
• "Went in five time and everytime the back office staff have been completely incompetent."

Product and Pricing

Pros:

• "Alan was very patient with us and allowed us to try the carpet with the underlay which was lovely."
• "We went ahead with the order the next day and can’t wait to have our new carpet."
• "Went into the store today and was seen by Nirav who helped us with a really good discount."
• "Nirav helped us choose our kitchen flooring giving his expert advice on which was the best floor for us at the best cost overall."
• "John could not be more helpful! Sent him picture what stair runner we wanted and he was able to get exactly what we wanted."
• "They were Cheaper than Hillarys."
• "Good points are that the carpet looks great. Carpet fitted well."

Cons:

• "I still think £1,300 for two bedrooms, landing and stairs is overpriced."
• "Absolutely awful. Avoid at all cost. Rude and uncaring."
• "I wish that I had read the reviews before handing over £1000 for a bed. They seem actually incapable of organising delivery."
• "£30 delivery....How can it be fitted if it's not on site."
• "Terrible customer service. I ordered 2 beds and mattress but they delivered after 6 weeks in the wrong color and the base legs was broken."
• "Carpet for 2 rooms not available and told 2 days before fitting date, despite being 'green light' available and sufficiently stocked on order day."
• "Paid twice for the cost of my flooring essentially."

Fitting and Delivery

Pros:

• "Alan was really great in helping us choose the right carpet for us."
• "Very happy with the service so far. Easy to book a home consultation and was sent out some samples prior to the home visit."
• "Excellent service !!! Big big thanks to the boys who came over to my home John & Gary prompt at 8am till 9pm worked all the way threw to complete the home many thanks."
• "Had a problem, Claudia at the store got the problem sorted and kept me up to date, super helpful. Carpet fitter, Lee, was amazing."
• "The fitters moved my wardrobes and chest of drawers for me."
• "I bought a bed here and the staff and the delivery men where so helpful and went out of there way to make sure that everything that I had ordered came on time."
• "Installation on the day was superb."

Cons:

• "During the installation, the fitter arrived at 19:00 and damaged my brand new wood floor and no one took responsibility for it."
• "Very disappointed with service and fitting. Can see getting worse overall in recent years."
• "I then called at 2pm to get told that the original fitter hadn't shown up in the morning so and they had got a replacement in! WHY didn't they tell me that at 11am!"
• "I will never shop at carpet right again. never ever!!!!!! Deserve zero point."
• "Having experienced a 2 'failed delivery attempts' through no fault of my own and absolutely zero communication."
• "Once we move in, the local carpet fitter was arranged for the next day and what a surprise...we had to pay more money for the carpet."
• "The vinyl flooring was not secured down properly and has ripped after 4 weeks of installation - have been told this is not made for furniture to be placed on it…??"

Staff and Management

Pros:

• "We had a wonderful experience at Carpetright today."
• "Nirav was excellent from start to finish and made us feel welcome from the outset."
• "We would like to share our recent experience at Carpetright Croydon and were very pleased with the services, particularly Alan had been extremely helpful."
• "Was greeted by Alan and Roshin. Both were very helpful, friendly, professional and informative."
• "Nirav has been very helpful in helping us design and fit the areas of the house for carpeting."
• "Alan was so friendly and helpful. He made us feel comfortable and was clearly trying to get the best deal for our needs."
• "Nirav was very helpful and helped us all the way through choosing the right carpet for us by answering the questions."

Cons:

• "Every day I regret it, I didn't want to write this note but someone in my family pushed me to do it because he says it's not fair that they did this to me."
• "It is no wonder the company is on its knees. Avoid for your own sanity."
• "Regarding paperwork, the receipt doesn't mention the date of fitting, nor did the pointless creation of a 'carpetright account' to check the progress of the order recognise the numbers given on my account."
• "Home consultant tells you one thing on home visit then bumps price when i say ill go in-store to see another person they reduce it back again."
• "Awful experience. They came around to measure and we had to go to the store to get the quote for laminate wood flooring."
• "Every negative review is accurate. I would NOT recommend this company at all."
• "They never answer their phones or emails."