OKAN South Bank Reviews Summary

Atmosphere and Ambiance

Pros:

• "This restaurant is small, and a little difficult to find, but it adds to the charm."
• "I love how you can watch the chefs make some of the food! The decor & atmosphere makes you feel like you really are in Japan."
• "The place itself is small. Tables are sticky and the tablewares and glasses were all dirty."
• "Love the authentic speaking of Japanese between staff. Felt like I'm in Japan. Small place."
• "Very cosy place with a authentic feel, fast service and friendly staff."
• "I love the fact that we're able to watch how the food was made. Everything felt authentic. It was like you're in the streets of Japan."

Cons:

• "Tables were very small and tightly packed, the guy behind me kept bumping into me which was annoying."
• "The seating consisted of small wooden stools which were uncomfortable after about 20 minutes."
• "The place is super small and crowded. We asked if they could moved us to a better and empty table but our request was denied for no reason, since the table remained empty for the rest of the night."
• "We could barely move where we have been seated and people couldn’t pass: we needed to stand up every single time someone had to get through."

Food Quality and Variety

Pros:

• "The okonomiyaki was a savoury Japanese pancake made with cabbage, flour, eggs, and squid. It was cooked as expected - crisp on the outside and soft and fluffy on the inside."
• "The pork gyoza dumplings were also very good. They were perfectly cooked and had a nice, crispy exterior."
• "Their japanese citrus yuzu drink is really refreshing!"
• "The special okonomiyaki I order was actually quite good, with kimchi and variety of seafood."
• "The Matchado Matcha gateau tastes great, with very rich matcha flavour."

Cons:

• "The beef curry my friend ordered was such a tiny portion, and very very salty."
• "The beef slices were so hard to chew."
• "Okonomiyaki was too sweet, special Don was mainly bean sprouts and hardly any of the toppings."
• "The worse of all is the Oden. It is a Soup dish and when served, there’s hardly any soup in it."
• "We ordered the Special Okonomiyaki, Special Don mix, onasu and two Oden which is on the special menu. Okonomiyaki was too sweet, special Don was mainly bean sprouts and hardly any of the toppings."

Service and Staff

Pros:

• "The staff was friendly and attentive, and they were happy to answer any questions I had about the menu."
• "The staff are lovely; would definitely go again!"
• "All the staff were so lovely and friendly."
• "The service was great and the staff was super friendly and efficient."

Cons:

• "I was initially very excited to try this restaurant with my girlfriend but hugely disappointed. We were one of the first few customers during the day but the service was slow."
• "The waiter wasn’t helpful and cannot speak proper English to help resolve the matter."
• "We had the worst dining experience here. as a japanese person im very disappointed by the quality of service provided by the waiters in this restaurant."
• "The staff was very friendly but the food wasn’t great and the atmosphere neither. My clothes smelled quite a bit since the airflow isn’t great inside."
• "Staff not attentive at all had to flag them down quite a shame considering the size of the place it should be easy to manage."