Eat Tokyo Reviews Summary

Food Quality

Pros:

• "Amazing fresh sushi. Great efficient service."
• "Huge selection of traditional japanese food!"
• "The food is excellent and reasonable prices compared to other local Japanese places."
• "Presentation of the food was good and we enjoyed it."
• "The food is delicious, so well priced (especially for London)."
• "Love this place a lot as the prices were affordable and the food was great!"
• "The food is so good!!"

Cons:

• "I would expect higher quality then the one you actually have in here for the price you pay."
• "I truly believed that I received nothing but the low-graded food, an anger, and the waste of time at this restaurant."
• "Food was mediocre at best and they don’t serve Katsu Curry after a certain time."
• "The salmon teriyaki bento was not up to standard."
• "The uni nigiri I ate had a heavy bitter taste."
• "Practically inedible oyako Don which smelled strongly like urine due to the large quantity of off-smelling bamboo shoots used."
• "The sushi is unedible."

Service

Pros:

• "Staff wise, they're mostly quite friendly."
• "The staff are friendly and can help you through the very large menu if you need it."
• "Staff really friendly and helpful with choices."
• "Staff were prompt and sincere, no-frills but efficient."
• "Service was good considering the busy day."
• "The staff was lovely and really professional."
• "The staff were amazing, especially the tall and heavy East Asian he was super friendly and had a really good customer service!!"

Cons:

• "THEY JUST WANT TO CHARGE US 4 PENCE WITHOUT ANY REASON."
• "No positive comments regarding delivery service."
• "The staff are arrogant and rude."
• "The service is terrible."
• "However, the staff are coughing all around the place without closing their mouth!!! And to make it worse they didn't wash their hands afterwards."
• "Paid for service charge with very little service given."
• "Awful customer service 3 waiters stood staring at us instead of seating us."

Atmosphere

Pros:

• "Lovely, cozy atmosphere."
• "Delicious food, great staff and lovely atmosphere."
• "It is my first time going to this place and I was shocked at how large the portions are, and how tasty the food was, the atmosphere was lovely and the food was delivered very quickly, plus, it was very affordable."
• "Lovely, authentic Japanese place in the heart of Covent Garden."
• "The restaurant is small and is an amazing location right behind the main square of Covent Garden."
• "The decor feels like a traditional Japanese restaurant."
• "Lovely atmosphere."

Cons:

• "Go somewhere else."
• "I’ve never hated a restaurant so much out of my 30+ of life so far."
• "We were led to the cellar room where there were only 5 tables and it was cramped."
• "The atmosphere was ruined by the attitude of the floor supervisor towards the female servers."
• "The service upstairs was particularly less attentive and often had to be reminded that we were there."
• "This place was dirty, and the bathrooms are filthy, the floor was wet, no toilet paper holder, and the sinks were some of the dirtiest I’ve seen in a restaurant."
• "The whole place lacks any kind of good experience or soul and is very uninspiring."

Value

Pros:

• "The food is delicious, so well priced (especially for London)."
• "Love this place a lot as the prices were affordable and the food was great!"
• "The food is very good and at such an affordable price."
• "Prices were affordable compared to many many other Japanese food places in London."
• "The plates are fair to their prices."
• "I have always been served on time, service has been friendly and the price has remained consistently affordable throughout these inflationary times."
• "The food is served quickly and piping hot."

Cons:

• "I would expect higher quality then the one you actually have in here for the price you pay."
• "We paid around £33 for 2 rolls and 2 soft drinks. I will definitely come back as it is good for both a quick lunch and a sit down meal!"
• "Negi toro was horribly overpriced given the amount of fish in the roll and would not recommend."
• "They RAN OUT OF CURRY."
• "The person who booked said there is a minimum spend per person of £25 which I’ve never heard of in any restaurant anywhere before."
• "Increase in price don't go unnoticed, between other things the party boat is now £15 more expensive."
• "The sushi rice wasn’t fresh and too soggy."