Nando's Manchester - Trafford Centre Reviews Summary

Food Quality

Pros:

• "Nando's signature peri-peri flavor was a symphony of taste, offering a unique and flavorful journey for the palate."
• "Nandos has the best grilled chicken hands down, always been succulent, juicy, and incredibly flavoursome."
• "The food was beautiful, even got an extra piece of chicken, can’t complain."
• "Food is really good! Got a nice range of spiciness for people and the chicken is really tender with a nice char."
• "Very tasty food that comes out quick. They have fantastic vegetarian options that are really delicious."
• "The food and service is always great and the staff are helpful."
• "The food was amazing and the staff and service was immaculate too."
• "Food as always is lovely but the service is shocking!!"

Cons:

• "Unfortunately the garlic bread was horrendous, really tough and was burnt a little."
• "Burger bread is not for weak teeth people. Portion size is poor. Not good value of money."
• "The large salad came late and with rotten lettuce."
• "Food was drab and boring. I had lukewarm chips, and the slaw was dry and tasteless."
• "Our food was dry and crisped when it arrived."
• "The chips were cold and rubbery and had no peri salt on and the peas were rock hard and not chewable."
• "Me and my family ordered whole chicken and wings platter. The chicken was dry and chewy unlike what we used to in the past."
• "After ordering, the time it took for the food was way too long, which was quite frustrating."

Service

Pros:

• "The staff here are some of the best l have encountered at any branch of Nando's."
• "The staff at Nando's deserves special commendation. Their friendliness and attentiveness added an extra layer of warmth."
• "Service and atmosphere a ten out of ten. Food arrived very quick, didn’t have to wait too long."
• "Exceptional service from this Nando's manager (Morgan)! She noticed that I was struggling with ordering on the app."
• "Customer service is good and the staff and very helpful."
• "The staff were working their socks off! ❤️"
• "I have always enjoyed Nandos very much,been a frequent customer for years, unfortunately the food quality has been dropping but still ok, plate size reduced not the prices, service was ok, some of the staff were helpful others not so much."
• "We came in with 3 kids for my sons 11th birthday on Sunday. I took a cake with us and even though the restaurant was really busy the staff were really helpful setting it up and bringing it out and making it special when we were ready."

Cons:

• "Extremely horrible experience at Nando’s Trafford Centre. I was quiet excited to try after a while but so disappointed the food came in different times, the cutlery wasn’t available for a long time."
• "Poor service at this branch. No welcome and no goodbye. Didn't clear our dinner plates and we ate dessert with them sat right there."
• "The customer service provided by the duty manager was extremely disappointing, as her demeanor came across as rude and unprofessional."
• "When we eventually received our food, after multiple enquires, We received our food so cold and honestly the chips were inedible at this point."
• "Service was slow and gave me and my family the wrong order."
• "Staff helping themselves to drinks....walking past and paying absolutely zero attention to customers at the table."
• "Service was terrible and food take forever to be served and when they do something is missing from your order."
• "Service is very poor. We got the table but no body came to take the order."

Ambience and Atmosphere

Pros:

• "The vibrant and inviting ambiance immediately set the tone for a delightful dining experience."
• "The ambiance at Nando's Trafford Center was a perfect blend of energy and comfort."
• "It's a place where you can enjoy a meal with friends or family while basking in the lively spirit of the surroundings."
• "one of the best Nando's I have been to so far. Seating is spacious and the additional cubicles are lovely for a quiet meal."
• "Always happy to be at Nando's. This was my first visit at the outlet in Trafford centre.The customer service was top notch."
• "Very well organised for a Saturday night! They divided the queue by the size of the party which massively sped up seating and let you judge what the wait would be for your party, which was a huge help."
• "ordered via the QR code, seated politely and the food was the best nando’s i’ve had! customers were organised well, informed of the wait (half an hour obviously due to fast opening)."
• "The food at Nando’s is always promising and once again they delivered. Went to Manchester to see my cousin and the spot we got was perfect."

Cons:

• "Toilets could be better but not that bad. Some people leave rubbish and nappies on the floor which is gross."
• "The toilets were a mess with dirty nappies on the floor. Wet floors and no loo roll."
• "After the long wait to get into the restaurant we were greeted with a rather full but not particularly clean restaurant."
• "On sitting at our table I opened up my menu to see it sticky and covered in sauce."
• "The whole place needs a power wash and makeover. The restaurant, loos, kitchen and even cutlery were grubby."
• "The staff were working their socks off! ❤️ Atmosphere was awful, however."
• "The 'team' seemed very separated and there didn’t appear to be much team work going on - even the staff would just walk past each other no smiles no communication."
• "Seating is horrendous they put us and others under fire shutters, when their sign clearly states not to obstruct the way."