Horse & Groom Merrow Reviews Summary

Service

Pros:

• "The staff are incredibly polite, the head waiter laughed and joked with us and made us feel very welcome."
• "Staff friendly and helpful, and despite the place being very busy then we're attentive and easily accessible."
• "Very friendly, nice staff, attentive and accommodating."
• "Service is friendly yet professional."
• "The staff dealt with my grievance with great professionalism & embarrassment."
• "Service was relaxed but efficient while the food was excellent."
• "The service was amazing, food arrived quickly and was absolutely delicious."

Cons:

• "A very delicious meal that was tainted by the total incompetency of one of the waitresses."
• "Just terrible, beer was not well kept and the staff were ignorant."
• "You feel as though you get forgotten about as soon as you’re seated and you don’t have one designated waiter per section."
• "After getting half way through his steak disappointingly the other half consisted of pure fat."
• "Had to chase out drinks throughout the whole night."
• "Slow service! They asked us to pre order but we still waited 1.5hrs to get our main courses."
• "We were seated and nobody came to take our order even though staff were wondering past in a near empty restaurant."

Food Quality

Pros:

• "The food is fantastic (big fan of the squid, dirty burger and diablo pizza in particular)."
• "Had the Beef and double Gloucester pie and it was absolutely gorgeous, pasty was just perfect."
• "Stop for dinner and try one of their legendary steaks."
• "The roast was sensational! Ask for extra gravy as it's the best!"
• "The food is lovely and the wine list is extensive with great beers."
• "The food was really good, well cooked food and attentive service."
• "The food is fresh and brilliant quality! Would highly recommend."

Cons:

• "The portions are tiny, you're paying for fine dining sized portions of bang average food."
• "Food was horrendous, fish and chips came with sweet potatoes."
• "Although my friend had the dauphinoise and said it tasted 'funny' and didn't eat it."
• "Once the food arrived, the chef had forgotten the crackling on 2 pork roasts, the Yorkshire puddings tasted like polystyrene and the potatoes tasted like rubber."
• "Burnt burger, fish & chips was clearly frozen style, pie crust hard as a rock."
• "The roatissery chicken... was the driest chicken I have ever eaten."
• "Chewy squid with far too much chilli flakes and fish cakes which were obviously put in oil which was far too cold."

Ambience and Atmosphere

Pros:

• "Nice warm atmosphere and staff very helpful and friendly."
• "The friendliness and helpfulness of the staff and the general atmosphere."
• "A lively bar area is welcoming if all you want is a drink."
• "We sat by a lovely warm fire which was kept topped up for us."
• "The atmosphere was good with plenty of people dining."
• "Always such a lovely experience when visiting, great atmosphere."
• "The pub is beautiful, gorgeous decor, clean."

Cons:

• "Trouble is the parking situation seems limited, unless I was missing additional parking."
• "The dining area smelled like a urinal and not in a good way."
• "The atmosphere was terrible."
• "Sadly I thought the pub was very tired, bucket under a leak on roof and very stained carpets in bathroom."
• "Although the place was half empty, we had to wait for the waiter to respond."
• "The vegetarian and kids options are terrific and the ambience is lovely."
• "The pub was incredibly cozy and cute."

Value for Money

Pros:

• "Eat at the Horse & Groom every three months and have always been impressed with the choice and quality of the food."
• "The food was good but very small portions to me making it overpriced."
• "Most importantly the price was reasonable!"
• "Top service, big portions and accommodated every request we had."
• "The food is always fantastic quality every time we visit."
• "The food was delicious and well presented."
• "The food was amazing and attention to detail was great."

Cons:

• "Good service, food tasty, but well over-priced when its not on the 'Eat Out' deal."
• "The veggie option was very small definitely not a full meal for the price we paid."
• "Unfortunately just OK. For the price I would expect more, after all this is a gastropub not a Michelin restaurant."
• "For the price, this is not good value at all and we won't return."
• "We won't be returning here for a while. Over priced pub food."
• "The food portions leave me speechless for the price they charge."
• "The lamb Sunday lunch at £17!!! Absolutely outrageous!"