Annies Reviews Summary

Atmosphere & Decor

Pros:

• "The place is traditional and beautifully decorated, very cosy."
• "It's an intimate, relaxed venue with a touch of class."
• "A beautiful atmosphere."
• "Lovely atmosphere and decor."
• "A very theatrical feel to it and a unique decor."
• "The atmosphere was lovely from the get go."
• "The atmosphere fantastic."

Cons:

• "The only thing that let them down was very cheap paper napkins."
• "Only problem was the singer who was far too loud we had to transfer our meal to the lounge area."
• "The music was a bit too loud, as you couldn't always hear what people were saying."
• "I found the dark 'traditional' decor dark and unappealing."
• "However we were seated in a dark corner near to the stairs, and there was an awful smell."
• "So creepy, weird, dead atmosphere. Avoid."
• "Decorative touches, low lighting and fresh flowers can't hide the fading elegance."

Service

Pros:

• "Staff were lovely and it was no trouble at all to change one of the sandwiches on our afternoon tea platter."
• "All the people who served us were polite and professional and friendly."
• "Staff very friendly and helpful."
• "The staff were so lovely, friendly and went that extra mile."
• "Rowan who served us was very attentive."
• "The staff were wonderful."
• "Was served by Lily, who gave me a very pleasant experience."

Cons:

• "None of them asked us if we'd even like a drink after being sat there for over 10mins."
• "But they took a long time to arrive."
• "The staff were not friendly at all."
• "When trying to pay by card I couldn’t get a decent signal with being downstairs."
• "The service was terribly slow. Waited over an hour for a pre-ordered meal."
• "Customer service was absolutely diabolical."
• "Service could have been better to start with, as we waited 5-10 minutes to be shown to a table."

Food Quality

Pros:

• "The food was superb, also booked the private room which was lovely."
• "The food was phenomenal."
• "Had a beautiful breakfast here Sunday morning cooked to perfection."
• "Food was amazing."
• "Their homemade chips are the best!"
• "The food was so food and reasonably priced."
• "Food tasted amazing, and was very aesthetically pleasing."

Cons:

• "Breakfast over priced for what it is."
• "Food had no flavour anyone could cooked this meal at home most basic vegetables out of a packet."
• "Wry disappointed, chicken was chewy roasts was hard, and mash was far from as described creamy."
• "The portions are small and the waitress did not inform us of any choice in size."
• "The Caesar salad was basically a garden salad with Caesar dressing and croutons."
• "The starter was a bit stale, the flavours of the main (curry) didn’t really go with the veg that was placed underneath the bowl."
• "The full English gives you 1 rasher of bacon - 1 sausage - 1/2 tomato - 1 fried egg - 1 very small pot of beans and some button mushrooms."

Value

Pros:

• "Prices are more than fair for a city centre restaurant."
• "Very good value."
• "Definitely value for money too."
• "The afternoon tea was good value at £21 and £5 for prosecco."
• "Great food and very reasonable."
• "Excellent food at fair prices."
• "Reasonably priced."

Cons:

• "Rather expensive for a 1 night stay."
• "The espresso was overpriced, the cocktails looked too small for the price."
• "Charging £8 for a glass of bucks fizz is pretty ridiculous though!"
• "The prices for the food were, frankly, ludicrous."
• "For £14.50 [a rip off]. I could have eaten it again, it was that small."
• "The food was nice but small portion sizes which make it feel like it isn't really value for money."
• "The portion size is a little mean."