Address: Henley St, Stratford-upon-Avon, Stratford CV37 6QW, United Kingdom
Phone: +441789293330
Rating: 4.3
based on 238 reviews.
Ambience & Decor
Pros:
"The whole place has a lovely atmosphere, low beamed ceilings etc."
"Nice ambience, good location easy to find a seat."
"A quaint little coffee shop in the heart of Stratford with lots of choice and decent food and drink."
"Not extortionately priced, great menu, great food and lovely atmosphere."
"Nice decor with a lot of vintage stuffs."
"The seating ambiance is warm, themed decor."
"A nice place I loved the decor and all the attention that was giving to the different rooms upstairs."
Cons:
"There is no social distancing with not much room between the many tables."
"Not a good experience as the restaurant was quite stuffy inside."
"The place is also quite busy and cramped so it's difficult to social distance."
"But why have you got staff in tracksuit bottoms?"
"No waitress service, which means one person has to stay at the table and unable to choose from the selection of cakes or savoury food."
"The menus and table were sticky."
"No highchairs (OK, they're not obliged to provide them) but are you really expected to change a baby on the floor of a regular toilet?"
Service & Staff
Pros:
"Visited this morning, welcomed by a lovely gentleman who was only helping out for a few days."
"Four of us were greeted into the shop by a very nice gentleman."
"The staff were very friendly, we were made to feel welcome."
"The guy guiding people to their tables was polite, friendly & really helpful."
"The staff are fantastic, helpful & available all the time."
"Staff were busy, yet friendly."
"Staff were very helpful and friendly."
Cons:
"The staff were very rude at the till, especially the manager."
"Rude staff and awful atmosphere."
"Something else I didn't like was the behaviour of the manager."
"Absolutely awful awareness and service, thoughtless and unkind."
"DISSAPOINTED, staff very rude."
"The 2 woman (foreign) behind the counter are rude and have no customer service skills."
"However, staff behind the till extremely rude."
Food Quality
Pros:
"The cakes taste every bit as good as they look."
"The food was good, scones were homemade."
"Amazing food and such a great choice of selection."
"Prices are very reasonable and food is great portions."
"The food is amazing and the cakes are delicious and so much choice."
"The food was incredible. The Giant scone lived up to our eyes expectation and was so filling, you wont need anything else!"
"Food is delicious."
Cons:
"Scones and cakes weren't the best."
"The food and drink was unfortunately appalling. Nothing is freshly cooked."
"Afternoon Tea was very disappointing as everything is pre-made."
"Scones were a bit hard, clotted cream was runny and coffee weak and luke warm."
"Artisan sausage roll was a bit bland and lacking in seasoning."
"Poor quality quiche thick pasty and tiramsu was stale."
"Food really greasy, got order wrong and received several orders that were not mine."
Accessibility & Cleanliness
Pros:
"The restaurant was very busy and clean and tidy."
"Hobsons is very clean and tidy."
"Very nice and helpful staffs, quick service, clean restroom."
"Toilets are nice and clean and a log is kept."
"The staff member who greeted us was very welcoming the interior and shop was very clean and the tables were spotlessly clean and properly spaced."
"Disabled friendly toilet available."
"The tea service was a very good deal."
Cons:
"Access needs to be improved slightly for buggies and wheelchairs."
"The place was not very clean, when the couple left the table next to me, no one cleaned or disinfected it before the next guests."
"Toilets are a bit strangely laid out. Position of men's urinal means your tackle is on show to the corridor if the door opens."
"Having to carry heavy trays upstairs must surely contravene some kind of H&S."
"We will NOT cut it in half, it's too messy!"
"No highchairs (OK, they're not obliged to provide them) but are you really expected to change a baby on the floor of a regular toilet?"
"Seems they're not good with allergies, went in for lunch with my father who is coeliac and the only options were 2 cheesecakes no savory food at all and the staff were quite dismissive."