Whitegates Huddersfield Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "Everyone I had contact with at Whitegates were just the friendliest, professional people."
• "The staff are friendly and nothing appears to be too much trouble."
• "They are swift in responding and do everything they can to answer questions and help their clients."
• "Professional, efficient and a pleasure to deal with."
• "Very friendly staff, easy to get hold of."
• "All messages were dealt with quickly."
• "The team were first class when I enquired in branch to look for a rental property when I needed one urgently."

Cons:

• "Rude, unprofessional, money hungry liars that are not worthy of 1 star."
• "I absolutely love my new property but the absolutely worst feature is having to deal with rude, patronising and sheer mean staff at whitegates huddersfield."
• "The second part was a little disappointing -once all was signed-from a rather curt and slightly abrupt member of the team."
• "They had come down from Scotland to view properties and had been trying for a week to get hold of them but none of their calls or emails had been answered."
• "Appalling company to deal with. Always unprofessional, rude and constantly in denial or gaslighting tenants."
• "The incompetence is staggering and the staff lack the basic administration, customer service and business skills."
• "Guys....worst service...very rude people....I suggest no one should purchase or rent home from whitegates."

Property Management

Pros:

• "Any repairs are advised promptly so my tenants are not made to wait unnecessarily."
• "Whitegates have handled a letting for me for over 8 years and have been professional and responsive throughout."
• "We rent from Whitegates and are always impressed with how quickly they sort out issues for us."
• "Couldn't ask for a more attentive and thorough sales process from the off."
• "They have now sold our property for us and they did this with the same brilliant level of service."
• "For over eight years Whitegates have managed my property. The staff have always been efficient and helpful."
• "Used Whitegates' services for 10 years now as a landlord. Efficient service and very little effort needed from my side."

Cons:

• "Just take a look at the reviews and you will see that every tenant, every customer complaint and issue is ‘not on their system’."
• "Rented a property for 5 years from white gates, during this time I had to endure a broken window they refused to fix, broken shower, broken doors for numerous years of my tenancy."
• "You have misrepresented information, failed to carry out property inspections, provided false statements of facts and induced tenants into a contract that you breached."
• "The worst letting agency I ever had to deal. They gave me the flat very dirty, took me 2 days to clean it."
• "Throughout the year, I faced persistent issues: missing keys, a broken letterbox, a mold-infested bathroom that led to health problems."
• "They wonder why it takes so long with years of domestic terrorism against me? Threats and unlawful eviction attempts."
• "Whitegates manage a lot of the properties yet do not know the first thing about providing a service let along a quality one."

Financial Aspects

Pros:

• "The financial reporting systems are on time and clear and understandable."
• "They have been so helpful, nothing is a bother to them."
• "They are very quick to take your money, adding loads of unjustified additional costs."
• "They expect a disabled woman to go into the attic, into a badly fitted boiler cupboard to sort the pressure on the boiler as i now have no hot water or heating."
• "When a property becomes vacant they have good marketing coverage to get it let asap."
• "I have really been made to feel like a highly valued customer."
• "I would highly recommend using for both letting and selling."

Cons:

• "Greedy people who wants to eat some of the deposit money."
• "They have asked me to pay 'overdue rent'. I transferred straight away in minutes."
• "At the end of the tenancy they took 1/5 of my deposit as cleaning cost which was absolutely unacceptable."
• "Took over the last week of my tenancy from Easy Lettings, then charged me £80 for a window latch that was already broken when I moved in (and that was reported as broken!) £80 for a window latch, without providing proof of an invoice?"
• "Had disgraceful attitude to a boiler that they will not fix so having to tell kirklees council to complain about them."
• "They might charge you for a service you did not ask for or they can warn you to leave your house."
• "Worst ever letting agency. They tray to take money from deposit for something that not exist."