The Swan Reviews Summary

Atmosphere

Pros:

• "Good atmosphere with an old world feeling in the best possible way."
• "Lovely traditional village pub with lots of atmosphere and beautifully decorated for Christmas."
• "Nice atmosphere outside."
• "Atmosphere is comfy and pleasant."
• "It had a lovely atmosphere and all in all it's highly recommended."
• "Lovely ambience on the inside."
• "From as soon as you step inside you get a warm welcome from the friendly staff."

Cons:

• "Got there at 7.50pm... no air con if they had it it was not working had to leave table and go outside for fresh air."
• "There was a lot of wasps out which ruined our experience."
• "Went there for Xmas lunch. Crammed in like sardines."

Service

Pros:

• "Good variety of drinks with great speedy service."
• "The staff were friendly and helpful."
• "Service was prompt and good, although slackened off as they filled up by 4pm."
• "The service was good and the food was excellent - certainly worth a visit if you live in Ipswich or surrounding area."
• "The service was very quick and attentive."
• "Staff also attentive and kind."
• "Service was attentive and friendly."

Cons:

• "We waited a terribly long time for our dessert."
• "We had to wait 40mins for our food to arrive which resulted in 4 very hungry and unhappy children."
• "Food was a little late but was worth it our bill was then wrong when we pointed this out we didn't even get a thank you instead our service was very rude."
• "The service was really quite unprofessional."
• "Very disatisfied and disappointed, we arrived at 1.55 ordered straight away, 45 minutes later and 2 tables that arrived after us and had been given their meals, we were still waiting, no apologies from staff, unacceptable service so we walked out."
• "Service started off good then we were asked if we'd like desserts we said yes looked at menu and took over half an hour before having to ask could someone take our order."
• "Got there at 7.50pm was not served drinks until 8.25pm which is appalling (needs more staff)."

Food Quality

Pros:

• "The food is excellent and very good value."
• "Food was beautiful."
• "Had a roast, food had great flavour."
• "Our meals were excellent piping hot with hot plates which you dont get everywhere."
• "All the food was excellent quality."
• "The food was fantastic."
• "The food and presentation for us was outstanding and full of flavour nice size portions."

Cons:

• "The veg was ok but roast potatoes impossible to cut and didn’t seem to be freshly cooked."
• "The food took nearly an hour and when it turned up the burgers were cold and raw inside."
• "The food was not what I would describe as value for money."
• "The Yorkshire pudding was thick and non crispy."
• "The food was cold. I was also served non vegan food which I had to send back."
• "The vegetarian roast sounded lovely on the board but in reality it was barely warm."
• "The Pork was lovely but my Beef was full of gristle."

Value for Money

Pros:

• "A very pleasant experience at a reasonable price."
• "Very good value for money, although look out for offers from their leaflets that seem to appear on the door mat every few months."
• "Good food at reasonable prices."
• "Fantastic 2 course lunch for £12."
• "Prices are good for the quality of food and service."
• "Found the prices fair and reasonable."
• "The lunch menu is particularly good value."

Cons:

• "Prices seem to have gone up considerably as have a lot of places but £26 for a mixed grill we thought was a bit excessive."
• "For £17 per roast, (considering there's no meat I feel it should be cheaper than the other roast options) it wasn't worth it."
• "Size of main meals was too large & rather expensive."
• "£26 for a mixed grill we thought was a bit excessive, especially when we saw it!!! Hardly anything on the plate!!"
• "Too pricey given quality and quantity of food."
• "Wouldn’t come regularly as found it a bit on the expensive side for what you get."
• "Charged £13.95 for a supposedly roast dinner. Had to go home and cook our own dinner."