The Swan Taphouse Reviews Summary

Service

Pros:

• "The lady behind the bar, was working alone. Even though she was busy, she had a smile on her face, and nothing was too much trouble."
• "The staff were friendly and attentive and as such the service was excellent."
• "The staff appear efficient and helpful."
• "Staff were friendly and polite."
• "Staff were very helpful as they had a big party in letting us know there could be a 40 ish min wait for food."
• "The staff are always approachable and friendly - on some occasions I have waited for food for a long time (when they are short staffed etc) and the team always do their best and work hard to keep you informed."
• "Served by a staff as friendly and attentive as they were busy."

Cons:

• "The meals all came out bone dry. The staff had no clue what they were doing."
• "Awful service terrible food long wait for food to appear."
• "Very poor service. Food was ok. But even though it wasn't very busy. It took half an hour before they came for our drinks order."
• "Orders for drinks slow to be taken food took a while to come out about an hour."
• "Waitress got our drinks order wrong."
• "Service abysmal, no one took our order so we had to order at the bar."
• "Service was very slow."

Cleanliness

Pros:

• "I'm an observant chappy and picked up on the General Manager/ barman's obsessive attention to detail in keeping the bar neat, tidy and clean."
• "Spotlessly clean rooms, with great views across the river."
• "The rooms were stunning and very clean."
• "Our room was really lovely, big windows overlooking the river... Bathroom with a bath, very nice after a day at work, comfortable bed, all really lovely."
• "Place was clean staff pleasant."

Cons:

• "Table and cutlery were filthy, poor service, didn't get as far as trying the food."
• "The carpet had not been vacuumed and the windows had broken catches."
• "Also, carpets were very filthy."
• "The room was dirty."
• "The only let down was my drink was served in a dirty glass with lipstick around it."
• "Over the two nights my wife had dirty knives and got them changed."
• "Cutlery was dirty, some old cutlery still left on the floor."

Food Quality

Pros:

• "The spare ribs and chicken wings were delicious."
• "The best Sunday lunch we have ever had, the beef was beyond belief, the Yorkshire pudding was light and crispy and the veg was so tasty not soggy or hard."
• "The food was very good, plenty, tasty. Good value for money."
• "The food was lovely and excellent value."
• "Food was excellent and reasonably priced."
• "The food has been great! It's something different than your normal but food, very tasty."
• "Great food with some really great flavour."

Cons:

• "Over priced for what you get."
• "A starter of Kings prawns shell+eyes on and full of poo with a sticky sauce so you got dirty deshelling but no flavour on the inside but bitter poo so only one got tasted and the rest wasted."
• "The scones tasted shop made even Aldi scones were much better."
• "Worst fish and chips I have ever tasted."
• "Food was of a poor standard, and not well presented."
• "This was a really poor dinner... the brisket beef was chewy."
• "The 'seasoned' fries were covered in salt, the hotdog was overcooked and grisly, the chilli was grey and full of fat, my food was inedible."

Value for Money

Pros:

• "Really good price paid too. Definitely going back as such lovely walks in the area."
• "A genuine 2 for 1 on meals early in the week makes this place well worth a visit."
• "Good value for money. Covid secure."
• "Having visited now on several occasions I would be happy to recommend this place to anyone."
• "All the food was excellent and plenty of it."
• "Fab food good price Senegal beers on the draught and the white wine was very good."
• "The new menu is excellent and the food incredible."

Cons:

• "Very expensive drinks for children."
• "You would expect for that price at least 10oz of meat."
• "Prices were ridiculous."
• "However I felt like I’d been mugged paying £15.95 for half a potion of salmon it was 3 inches long, not a full piece."
• "The Mac n cheese for £12 was worth £6. Absolutely shocking."
• "They tried to charge us £45 for our meal."
• "You get better quality for less money at a Wetherspoons."