Twynersh Reviews Summary

Food Quality

Pros:

• "The food was so good. My husband's steak was perfectly cooked."
• "We had a great meal here, the food came quickly and tasted great, the portion size for the price is brilliant!"
• "The beef was perfect with no fat and the chicken roast was succulent."
• "Food was tasty and hot, and definitely exceptional value for money."
• "Food was lovely cooked perfect large portion was very happy."
• "Fantastic food was fabulous staff were very friendly and helpful. Very quick service."
• "I had the fried corn which was delicious and the presentation was excellent."

Cons:

• "The food came out warm, not hot by any means and was decent enough for the price."
• "The burger buns were fridge cold and not toasted, the fries were lukewarm."
• "Food was cold! They’ll end up giving someone food poisoning one day."
• "The rest of the vegetables were disgusting the carrots were disgusting the cauliflower also disgusting."
• "Food was poor and cold and basic and wasn't the quantity considering the price."
• "Mine was probably the worst pie I've ever eaten! (Maybe that's the award it won?) It was rock hard, burnt and dry."
• "Cheap but not cheerful, food basic and tasteless, not very hot either."

Staff and Service

Pros:

• "The staff were very helpful and welcoming."
• "All staff were very welcoming and friendly."
• "Emily one of the bar staff was super helpful and attentive and she is an absolute asset to the establishment."
• "Amazing staff where nothing is too much trouble."
• "The staff were really polite and helpful, nothing was too much trouble."
• "Staff were friendly. Place seemed clean. Got served promptly and food arrived in good time."
• "The staff - Jess and her colleagues were very attentive yet unobtrusive, food delicious and the San Miguel mouthwatering !!!"

Cons:

• "Floors were dirty, staff, manager behind the bar was very loud and using inappropriate language."
• "One let down was the portion of chips... The waitress was not helpful either."
• "Also to mention the staff seem clueless as to what time the kitchen is closed."
• "Complained to staff, was ignored and deflected."
• "The only reason I gave service the three stars was because sometimes there's not enough staff."
• "The person serving was not all that happy."
• "Staff was so unfriendly hungry horse need to retrain staff to have an idea of a clean pub."

Cleanliness and Atmosphere

Pros:

• "Nice atmosphere."
• "Great atmosphere and great staff."
• "Lovely ambience, huge playing area for kids and plenty of free parking next to the pub."
• "Very nice open pub. The beer gardens have lots of seating space with benches and chairs in open and shaded areas."
• "Rare wide garden and parking, play area for children."
• "Upon entering the establishment, we now how smart and modern the interior looked, being decorated in a tastefully fresh, yet classy touch."
• "First visit since its refurbishment, which has been decorated beautifully."

Cons:

• "Absolutely devastated we are hungry horse dedicated customers in our local however this branch left us shocked."
• "The ladies, stunk of stale urine it was disgusting, so bad could not use."
• "Dropped in the Chertsey Hungry Horse after visiting Thorpe Park. Even though it was fairly quiet, there were tables littered with the remains of previous diners."
• "Filthy. We ate outside and apart from bringing out meals, not one member of staff came outside."
• "We was shocked by the state of the restaurant dirty tables everywhere."
• "The meal OK ish but the place is dirty, the seats were stained, walls tables, carpets were rank."
• "The pub itself is a little bit run down.. and sometimes its not the cleanest."