Hanley Brewers Fayre Reviews Summary

Service and Staff

Pros:

• "Thank you to Imogen for serving us."
• "All the staff came out to sing happy birthday with the pudding and a candle at the end."
• "The staff were very welcoming and friendly and the food was good plenty off it and piping hot."
• "Staff were lovely and took our orders at the table."
• "Staff are friendly and helpful, especially Callum he really is an exceptional member of staff nothing is too much trouble."
• "The staff at brewers fayre were really helpful especially when I dropped a glass they just cleaned it up and gave my a new one."
• "The staff were brilliant, our waitress Amelia was so funny, very friendly n couldn't do enough."
• "Fantastic place, had evening meal and breakfast food was superb and staff friendly and helpful."

Cons:

• "There was No apology from him. Not happy at all. We had no food. No service."
• "The manager was notified at the start of the meal that there were some unforeseen cancellations and rather rudely expressed her disappointment."
• "Unable to review any food as we didn't actually order any. A woman dressed in black, the sitter-downer, seriously needs to self-evaluate her practice."
• "Went for a meal and where do I start, was shown to the pre-booked table and then forgotten about."
• "Arrived to be seated and told server would be with us shortly, 10 minutes later we had to ask to place our drinks and food order."
• "Overall this place is shocking. Went to order food in the queue and the lady at the till asked what we wanted. Before she put what we wanted in a till, a guy came over and pushed in."
• "A woman - who looks like the manager - took us to the back of the restaurant past seas of empty tables that weren't reserved."
• "Shocking customer service. Miserable Staff who haven’t got a clue what they’re doing."

Food Quality

Pros:

• "The roast meat was a generous portion and I had beef and turkey. The meat was tender, moist and flavourful."
• "Well what a great deal we had 2 mains for under £10 and a selection of a starter and pudding for £2.50 each."
• "£9.95 unlimited breakfast. Proper fry up. Good honest value."
• "Had dinner here and was really impressed. We had a waitress called Lisa and she was really lovely, the steak and the burger in particular was amazing."
• "I had a Sunday roast, and it was spot on. The meat was cooked perfectly, melt in the mouth good."
• "Even with a gas leak and the grills not working, the food was excellent."
• "The food was great. I highly recommend the burger, lasagna, beer battered onion rings, and the Chipotle fries."
• "Food was cooked well and reasonable wait for food, the mash potato was I think powdered as seems quite doughy."

Cons:

• "What wasn't so good was the cauliflower cheese. The cauliflower was tender but the sauce didn't taste right."
• "Very poor communication, we booked for Christmas dinner... the meat was lovely, but everything else, veg, parsnips was awful, undercooked."
• "Food for myself was over cooked and even at first sight thought my piece of chicken on my mixed grill was a sausage."
• "The service was terrible no one would take our order after waiting 20 minutes. Then waited what seemed to be forever."
• "Food was decent quality, especially for the price. Consistent standards, as would be expected from any Brewers Faye across the country."
• "Really poor quality food not worth anywhere near the price they charge."
• "I would give no stars if I could... went today for some lunch and what a disaster... I had the fish and chips the fish was chewy yet full of water."
• "Didn't have half the stuff on the menu, let us order then told us they didn't have what we had ordered as well."