Halfords Autocentre Blackpool Reviews Summary

Customer Service

Pros:

• "Steven and the lads at the Autocentre went above and beyond with their customer service."
• "The guy booking me in at reception was very helpful and friendly."
• "Barry was highly professional and was happy to answer my technical queries after conducting a thorough inspection of my car."
• "Great service by the team especially Dave who's the manager there."
• "Thanks to Stephen who booked in the car at the reception and also Kiel who did the work. Both are a fantastic asset to Halfords."
• "The gentleman at reception was really professional and empathetic to my predicament and went the extra mile to save my day."
• "Greeted at reception by Dave, who provided excellent customer service and communicated fully throughout the day."

Cons:

• "Customer service dreadful. Offered a refund 2 weeks after paying for a repair job."
• "Hadn’t heard anything by 16:30, so i rang to ask if my car was ready to collect.. to which they said ‘well yeah it’s been done for past half hour’ .. how am I meant to know if you haven’t bothered to ring me?"
• "Staff rude, uncaring and completely unreasonable."
• "Absolutely disgusting. Mistreating a young lady talking rudely and obnoxious."
• "Bad experience with staff, when complaining to head office, they said they will contact the store to resolve complaint and email me. Surprise surprise no email!!"
• "Guy with a skinhead that works there calls himself the manager, has absolutely shocking customer service... I ended up canceling with Halfords and going to kwik fit they done the job straight away top business 👌 kwik fit."
• "Really disappointed with the customer service. Guy on reception was rude and robotic."

Booking and Scheduling

Pros:

• "MOT. Online booking tool was great."
• "Extremely easy to book online. Confirmation email sent and done in less than 1 minute."
• "Booked MOT in for 20/12/22. Dropped it off at 1200 and picked it up at 1300 all passed."
• "Quick and simple to book online. Email confirmation."
• "This was my first time to use them for my MOT & Service - It was very easy to book my appointment - and the Team kept me informed of my appointments and also through the work period."
• "Halfords Autocentre Blackpool branch was very busy when I arrived at my appointed time, but because I was unable to wait long they got my car in quickly and got the job done quickly and efficiently."
• "I have booked a 10 point service on 28th and asked them whether i can prepone it to 27 evening the staff agreed... they denied and told they are short of staff."

Cons:

• "Once I arrive, I'm made to wait 5-10 minutes for anyone to show up at reception."
• "Took car in for agreed 8.30am and was told to come back in two hours, so I did just that waited a further 15mins to be then told they had the wrong pads for my car so could I come back at 13.30."
• "Very poor show. Having booked my MOT, I followed the link on their confirmation email to the Halfords website to get the address... I do not recommend."
• "Booked online for DPF Flush at £85 arrived at the place and was told they don't do it anymore just annoyed that they still advertise this procedure."
• "Booked my car in for its service, had to pick an allocated time slot online... So not too sure on what the point is of booking a slot when they’re not on any kind of a schedule or rush to have the job done."
• "They're probably alright but will never know. Canceled on me when I turned up and did the same to my mate."
• "Blackpool on line, booking failed to work, and after trying to confirm my booking by telephone I was told they were reluctant on working on Range Rover air conditioning."

Quality of Service

Pros:

• "Excellent service!! Took my Mercedes vito in about 5 weeks ago as it kept going into limp mode as the dpf was blocked had it cleaned running perfect now brilliant thanks 😊"
• "Replaced AGM battery efficiently and effectively... Fitter had time to explain things including about the 5 year warranty."
• "Great service, under new management, nothing has changed, friendly team, sailed through MOT and full service at a good price; no hidden extras."
• "Quality tyres and service at unbeatable prices."
• "They took the car in and by the next afternoon the car was ready as agreed."
• "The MOT procedure went smoothly and on time."
• "i had the MOT completed there and it was really good service... they had fitted front disc and pads which were free for life from now on which is good."