Pier Aquatics Reviews Summary

Selection and Variety of Fish

Pros:

• "An amazing array of fishes from your household favorites to the weird and wonderful."
• "Huge selection of tropical fish."
• "Every fish you could dream of."
• "The variety of fish is amazing and they look very healthy and well cared for."
• "Been to pier aquatics today, they Have so many fish to choose from. Spoilt for choice."
• "Fish all looks happy and healthy, I could spend hours in here just looking!"
• "Absolutely amazing fish shop. We travelled from West Yorkshire to visit and were blown away by the HUGE selection of tropical fish they had, including many rare species."

Cons:

• "Seen dead fish in quite a lot of tanks, not sure about the cause."
• "The whole tank of Red Oscars was riddled with white spot."
• "A large number of tanks containing dead fish."
• "Many dead fish throughout the store!!!! staff stood round talking and the tanks were filthy."
• "So there was not a massive variety of fish available."
• "Myself and people I know haven't had a good experience this is the only aquatic shop where not just me but other people as well when fish have been bought from here they have died before the week is out."
• "I will say that they need bigger tanks for their rare and expensive fish. They're cooped up in very small enclosures."

Staff and Customer Service

Pros:

• "Staff are extremely knowledgeable and friendly."
• "Staff are extremely knowledgeable and helpful without being pushy."
• "Staff are professional, friendly and know their stuff."
• "Best selection of tropical fish I have ever seen, the staff seemed to very helpful and friendly."
• "Friendly and knowledgeable staff who pointed us in the right direction."
• "The owner and all of the staff are very friendly and knowledgeable."
• "The staff were exceptionally polite and helpful, and went out of there way to serve the customer."

Cons:

• "Update, not sure what happened but one of the staff turned nasty hurling insults at me."
• "Overheard the staff being rude about us arriving so late in the day."
• "The girl that we spoke to was VERY rude and said we had to bring in the dead fish within 24 hours of purchase."
• "Called them up to ask 'is there anything you can do at all', woman on the end of the phone must have been having a bad day as she took it as 'what you gonna do about it then' and was giving me attitude."
• "The staff were quite rude saying that I couldn't do this on a regular basis."
• "We were disgusted for one of the store's directors to behave in a wildly inappropriate, and frankly aggressive manner."
• "She was very rude on the phone and ended up arguing with me and not allowing me to talk."

Store Policies and Practices

Pros:

• "Would definitely recommend and will be returning for my aquarium supplies."
• "This will be my new aquarium and I live in Liverpool but I will definitely be making the trip up here."
• "It is always a real pleasure to visit the store."
• "All tanks very clean, all stock healthy."
• "Went in with our 8 Yr old daughter who wanted to use her birthday money to buy some fish. We left fully informed."
• "Thank you to Rachel and everyone at Piers Aquatics for my wonderful customer experience I will never shop anywhere else and I’m an hour and half away."
• "The staff are really knowledgeable and are very happy to help makes you feel very welcome."

Cons:

• "Several fish I have purchased from here have not lived very long and became diseased within a few days."
• "Nothing to say about the store in general as it is full of amazing fish but we visited and spent £16 on a fish and within 2 days it died."
• "Buyer beware."
• "The same woman who butted in earlier told us we would not get our money back and that its in store credit only."
• "Only downside for me is parking. Not much room for parking."
• "They said they do not refund, replace or give credit for dead fish more than 24hour after purchase."
• "Worst fish shop there is I had my water tested a couple of days before buying 2 fish from here and my water came back perfect so I decided to buy 2 more fish which turned out to be untreated and diseased and have now killed every single fish in the tank which we have had for years STAY AWAY *DISEASED FISH*."