Anrich Vets Reviews Summary

Customer Service

Pros:

• "Needed an urgent appointment but was not registered with the practice. Was given immediate appointment and the treatment received was excellent."
• "We always had constant updates and I know that first and foremost our dogs welfare was put above all else."
• "Everyone from the reception staff, right through to the vets and specialists are oh so friendly, compassionate and empathetic too."
• "The staff are friendly, courteous and treated my dog with total professionalism."
• "The reception are always friendly and willing to help you."
• "Didn't have to wait long to get an appointment. Very responsive answering the phone."
• "I phoned Anrich with a possible emergency with my Cat Nipp, they offered me an option of same day appointment times which was reassuring in the circumstances."

Cons:

• "Awful experience at a cost of 1,600 no diagnosis for our dog who is now dead."
• "I will never visit this vets again."
• "The overflow system on their phoneline delayed us getting emergency treatment for our cat, They promised to contact the branch, they never did."
• "They have not listened to our concerns and every time we go it seems to be a new vet with no understanding about her previous visits."
• "I was late for my appointment because of a road traffic accident as I was stuck in traffic they was not very helpfull and understanding."
• "Called Friday 13th Jan to explain my 10 month old puppy was unwell with D&V and lethargic. Was informed that it was late in the day so someone would call me back on the Saturday to arrange an appointment. No one called."
• "We received a phone call 2 days ago with a lady who was very rude saying we owe money."

Quality of Care

Pros:

• "Lily has provided top notch care and advice."
• "All the vets, nurses, reception staff are truly amazing, they are so compassionate about their jobs, they looked after our dog Rosie with the utmost care both during treatments, surgery and after she past away."
• "From James's initial communication, which was emphatic and prompt, to Adams expertise fixing my beautiful boy, who I honestly thought I'd never see again, to the nurses who cared for Hector all night and gave him such loving."
• "I honestly wouldn’t go anywhere else with my pets they are friendly and professional and explain everything to you from the vets to the nurses and receptionists excellent vets."
• "The staff all clearly love animals and are committed to providing the best care, from the receptionist to the vets and nurses."
• "The whole team are great, it’s super clean and has a lovely atmosphere."
• "The staff at Anrich have been fantastic. Always happy to help and explain, each and every procedure and the rational behind it."

Cons:

• "I got a phone call telling me they had broken his jaw in the surgery."
• "The vet left the needle in when went we to pick her up."
• "It is purely driven for monetary, not compassion for animals... It’s daylight robbery!!!!!!!!!!!"
• "The vet over the past 6 months has done nothing to help other than a steroid shot every time."
• "Our beautiful puppy has now died and i believe this is partly due to negligence on behalf of this practice."
• "Pathetic, I took my cat here over several times since she was displaying coughing and wheezing violently... Disgustingly unprofessional and at this point more harm than good."
• "Every time we go it seems to be a new vet with no understanding about her previous visits."

Value for Money

Pros:

• "Fixed and recovering for half the price the extortionate Vets4Pets quoted and so saving the dogs life."
• "Cost £180, was worth it as Jack means the world to me."
• "Not only that but they were half the price of other referrals and it is clear that they are not just hiking up fees to milk insurance!"
• "I contacted this vets to get a quote for this surgery and was pleasantly surprised that the cost was less then 50% of any other vets for this surgery."
• "We were quoted a whopping 5-8k in Birmingham and paid less than 1k here - for a lot, lot more including first class care for our boy."
• "Pricing appears reasonable and they will volunteer a written prescription to enable medications to be bought more cheaply than through them."
• "On shopping around I found Anrich to be the most competitive on price but also genuinely interested in Woody and how they could improve his quality of life."

Cons:

• "Said my 1 year old frenchie needed an mri, paid 2500 for it to show nothing."
• "The old owners phoned Anrich who said they charge around £400 for an eye removal, so we brought her here."
• "ALSO THEY ARE EXTRA OVERPRICED. Ask before showing up for a routine booster that costs everywhere £30, THEY CHARGED ME £100!!!!"
• "They are a Bunch of money grabbers and would not recommend if you don't have hundreds of pounds sitting around."
• "Took Bulldog in with swollen foot, cut a long story short he came out with 4 (four) pain killers. Total cost = £530.00."
• "I was charged for drops and consultation fee... I've just been charged a further consultation fee And cost of an ear wash which amounted to just under £50."
• "This vet's wanted to charge me £400 for an operation for my cat and when I said I didn't have the money they told me the only option was to put her to sleep."