Oriental Rug Services Ltd Reviews Summary

Rug Cleaning and Repair Quality

Pros:

• "Just received our beni rug - all fluffy and clean after not washing it for 3 years!"
• "When Benham delivered the carpet he explained what was done and showed us a video of the works."
• "If you are seeking a reliable, professional, and trustworthy rug cleaning service to rejuvenate your Oriental rug, look no further."
• "Brilliant service from the team. The rug was badly damaged & if I'm honest I never thought they'd repair it but they did an amazing job."
• "Behnam and his team provided an exceptional service that exceeded my expectations."
• "I never write reviews but I was so impressed with the service I felt I had to. Benham was extremely helpful."
• "This is an expert excellent service. Benham beautifully cleaned 4 rugs and beautifully preserved 2 rugs which were unraveling."
• "Oriental Rug Services not only cleaned 2 of our rugs very thoroughly but also restored them professionally!"

Cons:

• "1/2 of my rugs returned damaged."
• "I then queried what cleaning agent he used, he responded ‘laundry washing up powder’ despite previously asserting that he strictly uses a vegetable dye shampoo/natural cleaning agent."
• "Sadly cannot recommend. I still accounted for the fees in full despite my complaints, merely out of moral principle."

Customer Service and Professionalism

Pros:

• "Behnam was a pleasure to deal with, and you can tell he really cares about his work."
• "Behnam was very professional, even for my small rug he has been patient enough to teach me how he will fix it."
• "Mr Behnam was very efficient, courteous and helpful."
• "He is truly a magician when it comes to carpet repair and he hand painted the carpet to make it look as good as new."
• "Behnam was extremely professional and clearly an expert in rug care."
• "Wonderful service from beginning to finish. Behnam responded immediately, arrived on time, very professional and pilot and the results are amazing."
• "Behnam is an extremely professional and amazing artisan who looks after your rugs or carpet like his own kids."
• "Very professional, very helpful, very friendly. knowledgeable in all aspects of a Persian carpet and how to look after them."

Cons:

• "This individual is insincere. He simply transports the rugs to a warehouse in staples corner in NW London, where they do all the work and he takes a middleman cut."

Value for Money

Pros:

• "A quality and good value service. I recommend them."
• "His price was better than others have charged and the service was absolutely faultless."
• "The quote I had was a fraction compared to other companies I got in touch with."
• "His rates are reasonable considering the plethora of information he brings with him as well as the quality of his workmanship."
• "Very good efficient service I received my rug before estimated time and it was well cleaned."
• "Excellent value for money, you get top skill and service."
• "Prices were very also very fair. Thank you Behnam!"
• "The price was cheap for the service we got, so I'll be using their services for years to come. Thank you Behnam for a great experience."

Cons:

• "1/2 returned with rough bristles and had worn significantly in some areas, shedding a ton of fibres."