MetroClean - Carpet and Upholstery Cleaners Liverpool Reviews Summary

Service Quality

Pros:

• "The team at MetroClean were fantastic from start to finish. Very responsive and thorough with their service."
• "Very friendly & professional."
• "The turned up when they said after confirming their arrival time an hour before and were in and out with the minimum of fuss and great results."
• "The equipment is very modern and Peter is very proud of his equipment, service and he clearly has a love of carpets."
• "Very professional on time technicians polite and did a great job."
• "Peter arrived and got straight to work, no wasting time and had all the necessary equipment to hand."
• "Great service from a great company."

Cons:

• "He spilt cleaning fluid onto an almost new Simba matress costing around £800."
• "Never use this company again. He never cured stain in the carpet."

Customer Support

Pros:

• "Pete went out of his way to answer to my questions and couldn't have been more responsive when messaged him."
• "He could tell by my voice how distressed I was and offered to come out straight away."
• "Metroclean came out the very next morning and arrived at exactly the time promised."
• "We had an emergency stain that had to be removed ASAP, Metroclean was the only place willing to answer at 21:30 on Saturday night."
• "Brilliant service. Called them this morning and was able to come around straight away."
• "Prompt arrival of Pete to attend to the stain and arrived just 10 minutes after my phone call."
• "Came out the same day due to an emergency (puppy accident on cream carpet) did a brilliant job and couldn't recommend enough so much so they are coming back to do some more jobs for me!"

Cons:

• "However; in the morning I found an envelope pushed through my door with £50 in it, I do not call that 5 star."

Value for Money

Pros:

• "I will definitely be using this company again as the price was reasonable and work carried out promptly, at short notice and to a high standard."
• "Fantastic service and excellent value for money."
• "Very competitive prices too."
• "Brilliant job done at £50 cheaper than rival cleaning quotes!"
• "Great service lads, much appreciated for coming out the price you quoted for the work you done is fantastic."
• "Would totally recommend as they were very reasonable."
• "Price was great too at only £140."

Cons:

• "I do not call that 5 star."