Fabricmax Reviews Summary

Professionalism and Expertise

Pros:

• "Matt was really professional, friendly and knowledgable!"
• "Absolutely outstanding service from initial email to them actually coming out!"
• "Matt is a very professional and helpful guy and gave us some great advice on how to preserve the appearance of the floor going forward."
• "Matt was very nice, polite, honest and professional."
• "Matt was very knowledgeable about the task in hand and talked me through the whole experience."
• "Matt is always very courteous and helpful and always turns up on time which I like to see."
• "Matt is absolutely amazing and talented."

Cons:

• "Matt was honest enough to tell us it was beyond repair."

Cleaning Results

Pros:

• "I'm really happy with the results, such good value for money too, especially given the expertise levels and attention to detail."
• "Carpets came up brilliantly! They smelled fragrant and fresh, looked amazingly clean."
• "The finished results were amazing, the carpet looks brand new again and I'm no longer ashamed of my sofa."
• "The result was amazing and they looked like new after the clean."
• "Fabricmax have brought it back to a ‘like new’ appearance and we couldn’t be happier."
• "The quality of Kate's work was exceptional."
• "The sofa has come up lovely and looks better then when we first got it."

Cons:

• "Unfortunately it could not be removed due to it being bleached but he gave me sound advice and would not take any payment for his visit."

Customer Service

Pros:

• "Matt gave me lots of advice on how to clean and care for the sofa in the future!"
• "he came to inspect within 1/2 hour"
• "Matt responded quickly and gave advice and a quote for a visit which was reasonable priced!"
• "Matt showed up at the agreed time, gave us a thorough, competitive quote and did such a fantastic clean of our head office carpet and upholstery."
• "Matt was friendly, punctual and talked through every aspect of what he was going to do."
• "They managed to fit me in for Friday evening with only a few days notice and turned up on time."
• "Matt was punctual, friendly and professional and left our carpets and sofa in a superb condition."

Cons:

• "We both feel ashame that we didn't get the result that we want."

Value and Pricing

Pros:

• "Wouldnt hesitate to recommend him and his price was appropriate too."
• "The price paid was extremely reasonable too."
• "He's saved us a lot of money."
• "The price was good considering the results and the amount of work undertaken."
• "Also a very reasonable price for a great service."
• "Price was very reasonable and we will definitely use him again."
• "And their price is reasonable! We were amazed at the difference before and after."

Cons:

• "every time it has been a pleasure, they are not the cheapest around but you get what you pay for and it certainly shows we will be back for sure"

Health and Safety

Pros:

• "everything was done safely adhering to covid regulations"
• "Also to note during these times kept mask on and distance and was very covid aware and felt safe with Matt working in our house."
• "I appreciated Matt's honesty around the limitations of cleaning certain areas of my carpet."

Cons:

• "Unfortunately it could not be removed due to it being bleached but he gave me sound advice and would not take any payment for his visit."