Squire's Garden Centre Reviews Summary

Customer Service

Pros:

• "Staff seemed caring and knew what they were doing."
• "The staff are very friendly and helpful, which makes me feel welcome."
• "Always top class customer service."
• "Staff really helpful and friendly 👍"
• "The staff in the cafe were very friendly and one staff member dealt with an aggy and highly irrational customer very well."
• "The staff are always friendly and helpful."
• "Lovely friendly staff, always very helpful."

Cons:

• "A lady manager very rude. She is never helpful. She treats me like a thief."
• "The check out lad wasn't particularly helpful and he didn't understand one should be engaging with the customer."
• "Very officious attitude from 2 members of staff, one called Rem who delighted in telling me that due to the pandemic I would have to lift 5 x50 litre bags of compost, 3 of which were at ground level, into the car myself."
• "The location is really nice, but the waitress Alice very rude and unprofessional."
• "staff are not very helpful over there lots of kids working in the plant department."
• "Slightly disappointed with cashier customer service."
• "The supervisor was extremely rude and is clearly in need of urgent training."

Cafe and Food

Pros:

• "Toilets were clean and smelt fresh."
• "There is a very nice cafe too where you can sit outside in the summer."
• "Very friendly staff and tables well spaced."
• "Went to the cafe yesterday for a pre booked Christmas lunch with friends. All really well organised, food was delicious and freshly prepared."
• "The cafe is lovely and serves up from a great, reasonably priced menu."
• "We had breakfast which was lovely."
• "Chips here are ridiculously delicious, they have no right being so tasty from a place such as this."

Cons:

• "A disappointing return to say the least. I ordered the chicken/bacon panini only to find less than a few pieces of chicken inside and half a rasher of bacon and no sauce whatsoever."
• "Cafe was crowded and noisy."
• "Cafe restaurant was filthy, tables not cleaned, floor had food from previous customers."
• "Cafe staff didn't even acknowledge me whilst I was waiting in front of them for 5 mins."
• "However avoid the cafe at any cost. Overcharging and food orders are often incorrect."
• "Café food is good, but kitchen staff have no idea of service."
• "But not the Mayaysian veg curry it was very watery with no real flavour shame as it looked nice."

Product Selection and Pricing

Pros:

• "An excellent place to spent shopping for your garden and patio decorations as well as for your pet."
• "Great range of plants from seedlings through to matures shrubs and trees, all staff really friendly and helpful."
• "Good selection of plants. Other products such as homeware, gardening equipment and garden furniture, outbuildings, along with toys, books and items of food and drink available to buy."
• "Healthiest plants I have bought from a garden centre with great variety."
• "Good quality, long-lasting, healthy flowers and sound advice from staff for novice gardeners like myself."
• "They sell so many different plants and compost's for your garden, and so many different gardening tools, and structures for your garden like sheds etc, also items like barbeques, wood for fire's etc, also a range of pets like guinea pigs, fish, fish tanks cages, bird food and feeder's."
• "Fantastic selection of plants as well as outdoor furnishings, sheds, composts, water features etc."

Cons:

• "I bought 3 bags of Wetland indoor potting mix from this garden centre and all the bags appeared to be infested with fungus gnats."
• "Only lil thing I don't like about this place is driving out in the mornings .....the sun ALWAYS forms a blinding glare and you can't see what's driving towards you on the small road."
• "Some lovely products on sale, great variety too. However this undermined by some very odd pricing."
• "Most plants and pet supplies are overpriced."
• "I ordered online and they sent something completely different, it shouldn’t be available online if they don’t have it."
• "FISH STORE IS BAD, scam artists, selling terrarium plants as aquatic plants so they die and you have to rebuy."
• "For the first time we had the worst customer service from a very rude woman just 10 minutes ago. She was very racist."

Accessibility and Facilities

Pros:

• "Love this place. Disabled friendly. Dog friendly and as long as their behaved human friendly."
• "For COVID they are organised."
• "Free car parking & cafe on site."
• "Disabled and parent parking conveniently close to the entrance / exit door, wide aisles."
• "Good sized car park."
• "This beautiful and spacious garden centre has everything you could ever ask for your garden it is wheelchair friendly and even has a lovely lunch hall where you can get your breakfast going in the morning."
• "Hidden gem with a great value for money cafe."

Cons:

• "Long wait, not all items on menu available."
• "Children or smaller plates are limited or if you want are bigger portion."
• "Soft drinks are very pricy."
• "We waited patiently for over 20minutes to place an order as the app to do so from the table was not working."
• "OMG that speed bump entering the car park is LETHAL."
• "Compared to other garden centres, their food and snacks selection was very small, only a few tables."
• "Very disappointed they have taken the bird section away? Always went there for birds and products, hardly anything there now."