Mobile Mechincs And Tyres LTD Reviews Summary

Customer Service

Pros:

• "Jit and his team get 5 stars from me. Courteous, professional, knowledgeable, efficient."
• "They also offer courtesy cars while awaiting repairs."
• "Every step was explained and photos sent of the work being done, old parts removed and new being parts fitted."
• "An honest and transparent man who keeps you updated with pictures and costs of the work."
• "Their commitment to delivering exceptional service, expert advice, and the provision of a courtesy car make them stand out."
• "They kept me informed about the progress of the service and promptly notified me of any additional work that needed to be done."
• "The customer service provided was brilliant, very pleasant to speak with and greatly knowledgeable."
• "I was kept informed throughout and sent pictures of the parts that were being changed."

Cons:

• "Absolute scammers I took my car here 8 months ago for gearbox and clutch replacement and at first I looked like a decent service but then I found out they were crooks."
• "He then proceeded to block me on WhatsApp further proving his lack of professionalism."

Quality of Repairs

Pros:

• "Top notch repair on my Golf. Not only did they replace the failed wheel bearings but also picked up and fixed a failed ball joint and sideshaft boot."
• "Very pleased with the overall service."
• "Phenomenal service! I encountered an issue with one of the wheels which started making screeching sounds and required immediate attention."
• "Inderjit serviced my car same day with frictionless communication with suppliers."
• "They managed to fix an issue I had with the roof trim quickly, affordable and with high quality."
• "Got my brake discs and pads replaced as my car was making a rumbling noise when braking from higher speeds."
• "Top quality work carried out... also sent pictures as he was working which was a plus."
• "I have always had a very positive experience with Mobile Mechanic and Tyre and would recommend to others."

Cons:

• "I had an issue with my EGR valve and coolant. I did an advanced diagnostic with halfords as well as my own diagnosis with my OBD 2 scanner."
• "Absolute scammers I took my car here 8 months ago for gearbox and clutch replacement and at first I looked like a decent service but then I found out they were crooks."

Speed of Service

Pros:

• "Had my car back on the road in no time at all."
• "I have dropped the car in the evening (last minute request) and the next day was sorted."
• "Repair was completed in very good time and communication was the best I have had."
• "Work was completed by the next day with several pictures of the condition of the gaitor, removal and assembly of new and old parts."
• "They reacted very quickly and sorted my car out knowing I needed it for my husband to go to hospital regularly."
• "Handed my car in for a cambelt replacement and got it back in less than 5 hours."
• "First time customer for repairs and MOT. Efficient, professional and very reasonably priced."
• "I was amazed by the speedy execution. Inderjit serviced my car same day with frictionless communication with suppliers."

Cons:

• "I took my car here for 10am to have a diagnosis of the heating. I needed a new radiator. They replaced it which took some time and eventually picked my car up at 7.30pm."
• "Absolute scammers I took my car here 8 months ago for gearbox and clutch replacement and at first I looked like a decent service but then I found out they were crooks."

Communication and Transparency

Pros:

• "Kept me up-to date throughout."
• "I was updated throughout the day with pictures, I was informed on what needs to be done and they always ask permission before doing the repairs."
• "Was also sent pictures of the repair which no one has done."
• "I was sent pictures and videos of all findings."
• "I was also sent pictures during work on car and at the end."
• "I was constantly kept updated with the progress, which included photos of the work being carried out."
• "Always answering calls as professional as can be."
• "Transparent and honest, having sent photos of work via WhatsApp at all stages of the job."

Cons:

• "He then proceeded to block me on WhatsApp further proving his lack of professionalism."
• "I reached out to the mechanic to have a look at this as I do not expect that if quality work has been done, the error codes would be back."