Spencer & Sener Reviews Summary

Professionalism

Pros:

• "Spencer was unfailingly pleasant, polite, efficient and professional."
• "Their approach was always positive, professional and patient even through the difficult times."
• "The service I received was very professional and courteous throughout."
• "Spencer and Sener are absolutely brilliant. Both partners are extremely professional and efficient."
• "Halil and his team are totally professional, approachable, and prepared to go above and beyond."
• "We used Spencer and Sener after a recommendation from a friend. Throughout the process I found them professional and extremely helpful."

Cons:

• "After initially meeting with one of the owners, the first viewing was conducted by a young boy who had no idea what he was doing."

Communication

Pros:

• "Spencer was fantastic at keeping us up to date each step of the way, which was very reassuring."
• "Always kept us up to date, and worked in our best interest."
• "Spencer kept me updated at every point and remained calm, helpful and positive throughout a difficult period."
• "Spencer has been more than helpful in facilitating the purchase of our new property. We found him responsive, personable, and reliable."
• "Spencer and Sener provided a very friendly and professional and very accessible service."
• "Service was very professional, reliable. Spencer always kept me updated with calls, texts, and emails."

Cons:

• "I was told on multiple occasions, the buyer we had lined up had an emergency, or something has come up, we need to reschedule, and nothing ever materialised."

Efficiency and Responsiveness

Pros:

• "Spencer and the team worked tirelessly and swiftly to find another buyer so that our next house could be purchased on time."
• "Spencer was always available to deal with any issues. From a business POV, I speak more highly of the service."
• "We had a buyer pull out, Spencer and the team worked tirelessly and swiftly to find another."
• "Everything was dealt with so quickly, I really didn’t need to worry about anything, and the advice was always spot on."
• "Very responsive and proactive. A real pleasure to do business with."
• "Spencer worked extremely hard ensuring my sale went through without a hitch."

Cons:

• "Letting our house was quite slow, but got high-quality tenants in the end."

Customer Service

Pros:

• "Spencer and Sener certainly lead the way by their excellent customer service, attention to detail."
• "The customer care throughout this process was exceptional. Maria was excellent with the administrative part of the process."
• "Excellent service from Sener and his team. Very professional, friendly, and helpful."
• "It was a pleasure to deal with Pushpa and Spencer. Highly efficient, proactive, and they get the work done in time."
• "Service was offered with good humour and a smile."
• "Both partners are very professional and helpful. Renting a house from them was an easy and fast process."

Cons:

• "I did have to delay some viewings due to a health condition in the family, however, these viewings were never booked in again."

Knowledge and Expertise

Pros:

• "Spencer has always been diligent, understanding, supportive, hard-working."
• "Spencer was very helpful and guided us through the sale of our house, as we had never sold a property before."
• "I can't recommend Spencer and Sener highly enough. They offer friendly and professional advice, always go above and beyond."
• "Sener is very knowledgeable about the rental market and was able to provide me with valuable insights."
• "Spencer and Sener's client service is impeccable from start to finish. The whole team are always responsive, diligent, and efficient."
• "I would recommend Spencer and Sener's property and estate agency services to anyone in the area!"

Cons:

• "The young boy who conducted the first viewing had no knowledge of the property, no knowledge of the area, he was no salesperson."