Michelangelo's Reviews Summary

Food Quality

Pros:

• "The food which was flavoursome and plenty, not hard on the wallet either."
• "You could not fault the food, a bit too much at times but not complaining, all at a reasonable price too."
• "The food was excellent. We ate in the evening and had breakfast in the morning."
• "the food from here has always been spot on"
• "The food was incredible and it was the best calzone I’ve ever had."
• "The food was absolutely amazing (best garlic mushrooms I have ever had)."
• "The food was so good, tasty and best of all hot."

Cons:

• "To say the food was underwhelming was an understatement."
• "After such a lengthy wait me and my friend had chicken and chorizo pasta with no pieces of chicken or chorizo in it."
• "Food was awful had Sunday dinner broccoli was rock hard gravy tasted too herby roasties were new potatoes with skin still on, dessert was awful waffle was burnt and rock hard."
• "every single bit was awful and could tell it had been microwaved"
• "the carbonara pasta was dry with hardly no sauce on"
• "Food was awful, greasy, dry, and so over priced for what it was."
• "The food was bland and looked undercooked."

Service

Pros:

• "Attentive and friendly staff."
• "staff very warm and welcoming, excellent service in lovely surroundings"
• "Our hosts were friendly and attentive at all times."
• "Paulo and the team made the whole experience amazing right from the service to the food."
• "The ladies serving were very friendly and we were made to feel very welcome."
• "Staff so nice, very friendly and entertaining."
• "Service was quick and friendly."

Cons:

• "The service as a whole was disorganised and sub par to expectations."
• "Informed management who just ignored my complaint."
• "Lots of clashing & dragging of chairs & tables when larger groups left."
• "long waiting times (more than one hour for a pizza) and wrong deliveries of orders"
• "Service was a little off. Lots of young ladies serving but only certain ones could do certain things so drinks took forever."
• "Service was ridiculously slow, all our starters came except my partner’s."
• "The service was slow and the staff were rude and miserable."

Ambiance

Pros:

• "The whole place is dog friendly too."
• "definitely a different feel to the place it looks great"
• "We highly recommend this place whether it's to stay over, have a meal or to just have a drink in the lovely outside bar area."
• "Very friendly staff, great with the children. Love the mediterranean atmosphere and surrounding gardens. Amazing value for money and food is full of flavour."
• "Couldn’t have asked for a better birthday meal and can’t wait to return."
• "The food off here is very good and not your standard Italian restaurant dishes."
• "Beautiful surroundings. So glad we found this HIDDEN GEM."

Cons:

• "Atmosphere felt like a Toby carvery or a weatherspoons."
• "We love Newcastle and the surrounding areas but will never return to this horrible place ever again."
• "The shocking behaviour from senior staff to a young female waitress was horrible to witness."
• "The restaurant decor is hokey and dated."
• "The way the tables were we were at an angle no one could pass not good its not thought out correctly"
• "We were seated in the (new) conservatory where everything echoed and could not hear each other speak."
• "Disappointed there was no bar for residents as there were private functions on."

Accommodation

Pros:

• "The room was clean, warm and comfortable."
• "The bed was the most comfortable I've slept in."
• "Room was well appointed, beautifully decorated and had everything you could want. Comfortable and spacious."
• "On arrival we were delighted to be in a lovely recently updated room."
• "The rooms are spacious and tastefully decorated."
• "The room and bathroom were spacious and spotless."
• "Rooms are clean warm and spacious."

Cons:

• "Given keys to the outer building that has the guest rooms in, once into our room (room 5) we were shocked at how low the bed was."
• "MOST disturbingly is the utter ignorance for any covid regulations."
• "The atmosphere felt uneasy and the waitress had a face like a smacked backside."
• "Music was so loud over meals, people walked around the restaurant with no face coverings."
• "Tv was hanging off the wall and facing downwards so you couldn't even watch it."
• "The gorgeous patio is now for events only so half the table and chairs are in bit of carpark."
• "We were supposed to stay the night as a gift from our family but decided not to stay with such a bad experience."