Dogs Trust Merseyside Reviews Summary

Staff Interaction

Pros:

• "Friendly knowledgeable staff beautiful clean and tranquil surroundings."
• "All the staff we encountered was very polite, friendly and very helpful."
• "Staff are incredible and know their stuff."
• "The staff were lovely, obviously loved animals."
• "The staff made the whole handover so easy."
• "Really friendly and knowledgeable staff."
• "The staff were very knowledgeable and seemed very caring."

Cons:

• "So many negative reviews about hostile, aggressive, snooty and overly-inquisitive staff."
• "Staff were rude, unhelpful, unprofessional."
• "I'm sure some of the staff are brilliant but the two we interacted with were very abrasive."
• "Horrible experience. Staff not friendly."
• "I dont particularly like the way dogs trust is set up, staff are rude and dont seem to care about the people wanting to adopt."
• "Went to see a rescue dog today, was attended to by one of the rudest most arrogant woman I have ever met."
• "Staff are rude because they say they are none profit you dont pay consultaion but they make it up in the bill honestly unhelpful."

Adoption Process

Pros:

• "Good follow up a couple of days after getting our new dog home to make sure both us & our dog are happy."
• "They offer help with any behavioural issues that may happen."
• "They provide so much support after adoption too."
• "Would highly recommend dogs trust if you are looking for your forever pet."
• "Provide excellent training services for dogs and puppies that might need a little more professional guidance."
• "Great 4week puppy training for our golden retriever. We picked up some valuable lessons to ensure our puppy is safe and part of the family."
• "The centre also offer post adoption help too."

Cons:

• "Very disappointed with Dogs Trust."
• "No one got back in contact with me! I've contacted dogs trust to help me re-home our dog as we're in need of her to be gone and no one even contacted me back."
• "This site does not respect applications from older people, why??? We can offer many years of a loving home to a rejected and abandoned dog."
• "What's the point of showing all the dogs if we cannot have the one we want?"
• "The processes in place to adopt dogs don't work and don't do enough to enable people who want to adopt a dog to be successful."
• "I've applied for quite a few dogs from Huyton Dogs Home with no luck. It's really frustrating."
• "The staff don't like telling you a dog's whole story before you go there which can lead to a wasted journey."

Facilities and Environment

Pros:

• "I found this home and dogs in excellent condition with friendly staff who treat the dogs with love and respect."
• "Lovely atmosphere, lots of colourful fun activities for the dogs to play and learn with."
• "Clean kennels, friendly staff excellent adoption experience, all dogs well cared for."
• "The gorgeous dogs all have toys, beds and blankets."
• "Nice place for the dogs in nice wooded grounds for them to be exercised."
• "They had a great exercise and training area for the dogs."
• "The dogs' accommodation was also very good with toys a-plenty to keep them happy."

Cons:

• "Place are filthy and dogs are shivering in cold."
• "Only downside was was left outside in the freezing cold while they went to get the paper work and then went through it outside also."
• "Poor dogs are sat waiting to leave the place and staff and processes is slow and cumbersome."
• "Not a child friendly place far too many rules."
• "They discriminate against people living in flats no matter what size the flat is."
• "Seem to come up with more excuses why you can't have a dog."
• "Bit hard to use Web pages and process to get a dog not great they don't say y you didn't get the dog of your choice."