Quay Inn, Wareham Reviews Summary

Staff and Service

Pros:

• "Staff were very friendly and quick with service."
• "Very attentive staff and very friendly."
• "The staff were super attentive and friendly and helpful!"
• "Staff were pleasant and attentive and prices were reasonable."
• "Staff were incredibly welcoming and friendly, food was tasty reasonably priced good quality produce and served quickly."
• "The staff were so friendly and happy and the service was brilliant."
• "Staff were super-friendly, food was really good."

Cons:

• "Customer service clearly isn’t a priority."
• "Slow service."
• "Deficient, to say the least. Absolutely devastated at the service delivered today."
• "Awful, uncaring attitude."
• "The assistant manager rudely replied 'yes you have 4 mins'."
• "When asked if everything was ok with the meal we explained why we were leaving and the response was a shrug of the shoulders."
• "The person just walked away! To me that is rude!"

Food Quality

Pros:

• "All food was delicious, although hubby's gammon could have been slightly hotter."
• "Nice food served quickly and hot."
• "Every one was beautifully cooked and presented."
• "We've been to The Quay Inn 3 times now and have had the most delicious food."
• "One of the best we've had in a long while and fantastic value."
• "Beef. It was delicious. Everything perfectly cooked."
• "The food was absolutely spot on, cannot fault the quality or taste."

Cons:

• "Cold plates cold food hard avocado unripe."
• "It was dry, over cooked and a total waste of money!"
• "Food was overpriced and bland."
• "Very overpriced (around £15) for a small portion of very average food."
• "The 'dirty' fries - served warm, not hot and funny/weird cheese."
• "The steaks did not taste great."
• "Fish was small, greasy & soggy."

Location and Atmosphere

Pros:

• "Beautiful location in this historic town especially on a sunny day, a river view, plenty of seating outside accompanied by it's wildlife and the odd boat or two."
• "The views were gorgeous, the location very convenient for walking to all parts of Wareham."
• "Lovely area river views were beautiful."
• "This beautiful Quayside is lovely to be able sit and enjoy a quiet time, watch the river birds Swans, ducks and seagulls very pleasant."
• "Best views over river quay and bridge."
• "Great location situated by the river a great family pub."
• "A great location."

Cons:

• "The first thing that strikes you is the carpet is tacky and sticky."
• "Inside is dark and dingy."
• "Also very rowdy, shabby and dirty in garden area."
• "The furniture (double wardrobe no drawers) and bed coverings were cheap and old."
• "Menu was really sticky to the touch, as if it hadn't been cleaned."
• "NO parking is permitted here after 0600am. The stalls were being erected noisily at 0430am on our stay which seriously disturbed our sleep."
• "Also overheard the barmen being blasephemous at the time of the queens death."

Value for Money

Pros:

• "Staff were pleasant and attentive and prices were reasonable."
• "One of the best we've had in a long while and fantastic value."
• "Very reasonable on price and will be back again when down this way with the caravan."
• "Went here with a Groupon deal which was excellent value for money."
• "Drinks were lovely and very reasonably priced."
• "Prices were reasonable."
• "Good value for money and plenty of food."

Cons:

• "Food was overpriced and bland."
• "Very overpriced (around £15) for a small portion of very average food."
• "Good food well cooked but the prices have gone up and the portion sizes gone down."
• "Food was tasty but cod and chips a little pricey at £17."
• "Very disappointed and overpriced and stingy with the portion."
• "£9 for a kids pizza and chips. This was a £1 pizza from most supermarkets!"
• "At that price I expected portion of salmon with eggs and some nice toast."

Special Requests and Accommodations

Pros:

• "The staff were so helpful and let us go into our room early as it was ready."
• "The manageress made every effect to cater for my wife's dairy allergy."

Cons:

• "Not enough vegan/vegetarian options - zero plant based milks were available."
• "The cheese on the 2 'local cheese ploughman's' was anything but local."
• "Don't put local on the menu if you're not going to use local."
• "The full English had no tomatoes as advertised."
• "Only criticism- We used our cutlery for the starter and they were not replaced for the main."
• "We had to send the burger back because it was burnt to a crisp."
• "The burger served up was rather a disaster, it was so dry it simply fell to pieces of dry mince."