Animals In Need Reviews Summary

Staff and Volunteers

Pros:

• "The staff here are very welcoming and happy to see volunteers who can help out."
• "The staff are all lovely and knowledgeable, the animals are well loved and the grounds are well kept."
• "What the team do here is amazing! They work tirelessly trying to re-home pets and also care for a lot of long term animals."
• "The girls that work there are excellent, so I have rated 3 stars based on that."
• "The staff are polite, hard working and really care about what they are doing."
• "All the stuff are really friendly and lovely to talk to."
• "The staff all work so very hard and try their best to acknowledge everyone."

Cons:

• "We also noticed that their Facebook site removes bad reviews after a little while, making them look as if they are a five star rated facility when I would not even give them a 1* (I have screenshots)"
• "I personally didn't like some of the stalls which had unnecessary signage with crude foul language partially displayed."
• "I think one member of staff took against me and blocked the adoption. Being dishonest about the reasons adds salt to injury."
• "The staff knew nothing about my appointment at the kennels and we were told to return another day, after we had been waiting for nearly 20 minutes."
• "The entire running of the facility is very disorganised and I found all but one volunteer polite. Most of the staff come across uptight and rude, including the owners."
• "Although this charity is wonderful to animals, there is one woman who’s behaviour is indescribable."
• "Treated very poorly tried on several occasions to rescue different dog's each time did not get replies."

Adoption Process

Pros:

• "Their vetting process is strict, for the sake of the animals and I think that’s brilliant."
• "They are thorough in assessing the right person for the right animal."
• "Finding good homes is the most important thing for all the animals at this rescue.They are thorough and robust in ensuring that the homes are right for the animals and that individuals capable for giving them the love care and attention they need."
• "We love animals in need. They really look after their animals and have a strict adoption system to make sure the animals go to good homes."
• "They take all animals including wildlife and are the official swan rescue for their area."
• "Animals In Need are a 'proper' animal sanctuary, supporting the rights of animals and saving lives."
• "Wonderful rescue with brilliant staff, definitely would recommend anyone looking for a new pet to contact these guys."

Cons:

• "We bonded with one of the dogs the kids got on great with her had been visiting her almost everyday and walking her for about 4 weeks home check was a yes she was ready to come live with us but was told no."
• "While they do extraordinary work. They make it near to impossible to adopt a dog."
• "Her exact words were 'We won't be adopting the dog to that couple' The other staff member asked why? The lady responded 'the guys black! You know how they treat animals in their country. They wouldn't know how to look after it!'"
• "What an absolute farce! We offered to have proper fencing fitted to out low wall but apparently that's not good enough."
• "Each time, no mention of having a bite history... I think they may actually be doing more harm than good for this poor dog."
• "Absolutely disgusting the way both cats and customers are treated. When asked about several cats and kittens we were told we couldn't rehome them as we were not suitable and also our address was not suitable as we lived near a bus route."
• "Me and my partner reserved one of their cats... Next morning we received a TEXT saying they feel that the cat would benefit more of a rural placement."

Facility and Care

Pros:

• "Lovely selection of sweeties and drinks in the cafe too. Really clean and cosy setting."
• "Any time we have found struggling or injured wildlife they have very kindly taken them in and nursed them back to health before releasing them."
• "This amazing small charity work tirelessly 24/7 365 days of the year."
• "A fantastic charity that does everything it can for the welfare of needy animals."
• "All the animals are really well looked after and loved."
• "These guys put in so much effort into rescuing, releasing and rehoming the animals that end up in their care. Constantly upgrading the site to give offer the best facilities to both animals and humans."
• "The animals are an absolute delight and are kept in lovely conditions."

Cons:

• "The prejudice and discrimination is disgusting."
• "Never will I ever even donate to this place again."
• "Very disappointed that despite stating on the website it is not first come and first serve for cats when I had to work between 12-1500hrs on Saturday (the only time they allow viewing all week!) The cat was gone with the first people who saw her!"
• "A few months ago I rang the rescue and left countless messages about two dogs that were hit by a car on the A509 and even left my number. They didn't even return my call."
• "The parking was non existent and everyone had to park on the verges of a busy road with no actual footpath so was a bit risky..."
• "Poorly organised. We wanted to adopt some chickens to add to our existing flock. After filling in a huge form they promised to ring us to organise a home visit. That was three weeks ago and still no call."
• "Leaving windows open, so rescued grey squirrels could 'escape was the charities way around not re-releasing invasive species (grey squirrel)."

Cafe and Amenities

Pros:

• "Be sure to visit the Vegan café for a delicious lunch & cakes!"
• "I recommend the Vegan Cafe where the dogs are allowed in too."
• "The vegan cafe has a great selection of food and drinks and everything I've eaten there has been lovely."
• "The cafe is excellent, serving a variety of vegan only meals and snacks."
• "The young woman in the cafe was so friendly made a great cup of coffee and the food was lovely :)"
• "Lovely staff, lovely volunteers and lovely food!"
• "Donated some animal bedding, visited the vegan cafe and enjoyed some food and drinks there, then went to see all the animals."

Cons:

• "Had 2 friends call then recently about injured birds in Northampton but they wouldn't even come out for them and so hard to get to speak to them on the phone as no answer most of the time and given an emergency number but goes straight to answer machine."
• "First time visiting and not a great experience."
• "Things took a dramatic turn when we brought him home, he turned very aggressive very quickly and he bit me and then went for my face!"
• "Although the rescue centre is essential and doing great work, the companies policy of never destroying an animal, in ANY situation, meant I got bitten by one of their 'behaviourally challenged' animals (dangerous dog) whilst volunteering at the centre."
• "I am beginning to believe that they are hoping to just get rid of the dogs in order to get new ones in."
• "Heard nothing all week even after numerous calls and emails."
• "A very clean and tidy rescue for all animals. They are understanding professionals and it’s a friendly place with kind staff and volunteer walkers."