Address: 56-57 High St, London, TW8 0AH, United Kingdom
Rating: 4.7
based on 217 reviews.
Delivery Service
Pros:
"It was delivered without fuss and arrived perfectly."
"The delivery (on the hottest day so far) must've been such a challenge but you managed to deliver it in such a perfect state."
"The delivery arrived without a hitch."
"They delivered directly to the venue for me (saved me from lugging it to there myself!)."
"Even though it was a surprise delivery, the cake came in perfect condition from the bakery to my flat."
"Delivered on time (30 miles away)."
"The cake arrived promptly to the hotel as specified, safely packed."
Cons:
"The driver left the cake to the neighbour's door for over 7 hours."
"Staff constantly lied about estimated delivery time blaming delays on traffic which was very normal."
"We weren't made aware that delivery would be between 9-5pm even though this cost about £20, the cake didn't arrive intact."
"Not sure why the driver, once in the block of flats, would not leave the delivery next to our door but behind the neighbour's door."
"Instead of arriving between 9-5 cake was delivered only at 9PM by which time some of the guest have already left."
"The bell did never ring."
"They do not pick up your phones. Hard to reach."
Customer Service
Pros:
"Customer support is top notch, from Anges de Sucre they really try to make the extra effort in each delivery."
"Communication and customer service is also top!"
"Team were really helpful in ordering and communications were always quick & friendly."
"Reshmi was very prompt with my queries and so lovely."
"The customer service from yourself was outstanding!"
"Customer service as fab - friendly, accommodating and generally helpful."
"The team are extremely kind and accommodating, the whole experience was a pleasure all round."
Cons:
"The company then blocked me on instagram, I assume to remove all evidence of my enquiry and their response."
"NHS worker felt shamed online for enquiring about an NHS discount."
"The reply I received felt aggressive and condescending."
"When i email the company, the founder got back to me in an extremely aggressive way accusing me of complaining just because I wanted a refund."
"We were greeted with rude replies and when ready to place the order no reply."
"You order a cake it arrives damaged. Instead of them sorting out the issue, they claim mental health issues and ignore messages."
"I was a bit hesitant to leave a review or complain as the owner is always slating customers who don't agree that her cakes are the best on Instagram, naming and shaming which is not very nice or professional."
Cake Quality
Pros:
"Her cake tasted fantastic and perfectly moist according to very picky dessert eaters."
"Ordered a Chocolate Malt Milkshake Cake for my sister's birthday and it did not disappoint! It arrived absolutely fresh first thing in the morning and looked as gorgeous as in the pictures!"
"Totally wowed everyone with its lightness and flavour."
"The cake was spongy, moist and the buttercream was so light. Delicious."
"The cake was visually stunning, exactly as advertised, and tasted delicious too - light and fresh."
"The cake was bursting with flavour and so moist."
"The cake was moist, perfectly designed and a huge hit with my guests."
Cons:
"The cake tasted stale dry and uneatable."
"The taste however was pretty horrid. Didn't taste of chocolate malt at all and multiple people said it tasted burnt."
"Sadly the cake tasted stale the doughnuts were inedible had to chuck it away."
"The cake was dry, the popcorn was stale."
"The sponge was dense and heavy, with no layers except for the thinnest layer of jam that was dry and unnoticeable."
"The cake inside was rather dry, it wasn't possible to tell its flavour."
"The cake was too well done (over baked) and dry, there was at least 1 cm of edging all round the different layers that was extremely dry."