wagamama basildon Reviews Summary

Food Quality

Pros:

• "The food was very tasty at first."
• "The squid was coated in a light but crispy batter."
• "The chicken was crispy and well cooked."
• "These panfried and steamed gyoza were like light pockets of tender pulled pork."
• "The best restaurant for vegan options that are actually nice."
• "The food was really lovely, however we were left outside waiting to order for 15 mins."
• "Food was amazing as usual. Quick service, friendly staff."
• "The Food was really lovely."

Cons:

• "I don't know why I did that it was way too salty and ruined all the dishes."
• "The batter itself didn’t have much flavour and the squid was kinda a gummy texture."
• "The flavour of the curry was somewhat temporary and lacked a rich depth."
• "By itself after a couple got a bit tiring."
• "Ordered Firecracker Rice one of my favourite, it was dry and tasteless."
• "Ramen was flavourless and I went for the rich chicken broth but it was not."
• "Place is dirty, cobwebs on the light fittings and food overcooked or cold."
• "The light keep dimming and getting lighter, the music Is one beat that plays on and on."

Customer Service

Pros:

• "We had an amazing server called Alfie who gave probably one of the best customer experiences I have ever had."
• "Our waiter Jack was friendly, attentive and helpful."
• "Staff went above and beyond to help our disabled mother."
• "Thank you to Gina who was wonderful to my daughter and her friend (5 years old)."
• "Great service from Jade who was very attentive, helpful and excellent with speed."
• "Stellar experience. Food is always with you very quickly and restaurant staff are always on hand."
• "Really decent food, waitresses were nice and friendly, good atmosphere."
• "Always a pleasure to be able to dine here, not only location wise but as a chain."

Cons:

• "Back in August my bill was taken twice through their card machine by accident."
• "What has not improved though, and has certainly got worse, is the service."
• "We were left outside waiting to order for 15 mins and had to go and ask someone to come out and take our order."
• "Having to repeatedly remind them about forgotten drinks is another annoyance."
• "Unfortunately the dish I wanted was no longer available here."
• "The restaurant is located in the Festival Leisure Park complex with plenty of free parking available right outside."
• "Came here last Sunday for dinner. The service was poor."
• "Food was delicious but worst service by staff."

Ambiance and Decor

Pros:

• "The atmosphere was nice."
• "One of my favourite hot spots!"
• "Great atmosphere, good food the taste was amazing."
• "A very nice meal with good company.. great food and good service."
• "The restaurant has undergone a modernising of its decor recently and it’s definitely an improvement."
• "Pretty good branch of Wagamama, nice modern design and good social separation."
• "Lovely lunch today here with friends."
• "Thank you to Gina who was wonderful to my daughter and her friend (5 years old)."

Cons:

• "Place is dirty, cobwebs on the light fittings."
• "The light keep dimming and getting lighter, the music Is one beat that plays on and on."
• "They didn't tell us they close early on a Sunday, when we'd eaten all the plates were stacked up in front of me."
• "It took 10 minutes for my husband's beer to turn up. I had to ask where mine and my daughter's drinks were 1/2 an hour after my husband's drink first arrived."
• "There was only one person behind the bar for a while, on a busy Saturday night."