Frankie & Benny's Reviews Summary

Service

Pros:

• "Great food, waiter was really good and attentive."
• "We were served by Jess who was very attentive and very helpful as always!"
• "Great service, waiter man was fabulous! So funny and happy, great with the kids."
• "Super welcoming on arrival and all staff polite and attentive."
• "Jess and the gentleman servers were so friendly and efficient."
• "The waitress Callie was superb, also informing us theres unlimited breakfast Friday to Sunday."
• "Service brilliant. 11 of us went for my 7year old grandson's birthday breakfast."

Cons:

• "Service was very, very slow despite the restaurant not being busy."
• "However the blonde young lady who served us need more training."
• "food kept coming cold because of the inability of the staff to get a move on and bring the food to tables"
• "Service is still ok but the menu and food quality isn't what is was in years gone by."
• "Service was appalling."
• "Rude staff that can't cope with how busy they are."
• "service took ages"

Food Quality

Pros:

• "The food was lovely as always and nothing was rushed."
• "Fabulous Calzone, Pizzas & Desserts and great service."
• "The food was reasonably quick and excellent, as usual."
• "The food is always good, the service is always quick and friendly."
• "The Southern Fried Chicken Strips... were perfect."
• "The food was great, we both enjoyed our meal and a small desert to follow."
• "The food has always been excellent too."

Cons:

• "Whole pizza looked unappetizing and old like it was reheated."
• "Burger was £14.90, worth £1. Chips, Macdonald's are better."
• "The service but the meal was disgusting. The fish fingers the children had were full off black bits even the kids left the meal and they are not fussy eaters."
• "Husbands pizza was raw pasta dried up on top."
• "the food quality has gone down A lot"
• "The food was very average not worth the prices they charge."
• "Cold tofu scramble... resulting in half a cold breakfast."

Ambiance

Pros:

• "From the moment I walked in, the inviting ambiance set the tone."
• "A great family restaurant, the booths are comfortable for couples and families alike."
• "The restaurant is well laid out, full waiter service, it is clean and tidy, you can see the kitchen area, it really is a great place."
• "The atmosphere was really good and lively with some nice background music."
• "Nice atmosphere."
• "If you go to Frankie and Benny's you can expect good service and average food for reasonable price."
• "We were greeted by friendly staff."

Cons:

• "Unfortunately it was someone's birthday and their partner must hate them because they got the staff to sing happy birthday, only it was some other birthday song and it was very loudly played over the whole restaurant."
• "Atmosphere was very noisy and it is so much easier to pay online than try to catch a servers attention."
• "I do find the singing happy birthday 5 times during the course of my meal obnoxious and overwhelming."
• "The only negative was the restaurant was very cold."
• "The biggest issue was the sausage it had been merely threatened by the pan couldn't eat it."
• "Whole experience was also ruined by an extremely rude and condescending waiter 'mike'."
• "To top off the eating experience the smell of stale/old fat permeted the restaurant."

Value

Pros:

• "Seems a little expensive for the food type but certainly nothing wrong at all during this visit."
• "Full English was ordered by myself and my grandson and pancakes, bacon and syrup by my daughter. Delicious."
• "Good service, very attentive staff, Prompt cooking, all food arrived to table hot."
• "Value for money is excellent and love the bottomless tea/coffee."
• "Frankie's super deal is great value for money."
• "Good range of meals, especially with vegan options. Food was served quickly and was excellent quality."
• "Their breakfast's are really good value (only a bit more expensive than McDonald's but so much better."

Cons:

• "Essentially paid full price for a meal we didn't really enjoy, wouldn't come again."
• "The food was very average not worth the prices they charge."
• "Only negative is the menu has limited vegetarian choices - wouldn't be hard to add a decent vegi pizza to the menu."
• "The prices are little high for size of portions."
• "You do get a lot but still feel if is a little over priced."
• "a small burger and a few fries £9"
• "Most of the menu is well over price for what you get."