Sidegate Motors Ltd Reviews Summary

Customer Service

Pros:

• "My experience at Sidegate Motors was excellent."
• "Jessie went above and beyond and made the whole process very enjoyable."
• "Dean isn’t your typical pushy salesperson, he took time to listen to what I was after."
• "Cameron was absolutely brilliant with his sales skills and totally put me at ease."
• "Chris at Sidegate offered me a very fair Price for my Yaris Hybrid."
• "Me and my partner had a really swift and professional service provided to us by Cameron."
• "Jessie made this process the most amazing it could’ve been, explaining everything."
• "Thank you Cameron Malloy, you made the car buying experience very pleasant."

Cons:

• "Brought an Audi A3 on a part ex...DPF warning light finally came on and I returned the car."
• "Went for sec viewing...back of the car was covered in seagull poo all over where they had just painted."
• "Disgusting company. Sold me a car with lots of problems then tried to say it was my fault."
• "I recently bought a car from this dealership tyres barely legal ?? Costing me just under three hundred pounds to replace."
• "Bought a car from them three months ago, still having issues with exhaust fumes and engine management light."
• "Had my works van repaired by them, had to be recovered after only 50 miles."
• "Never give any deposit until you are 100% sure that you're buying that car or you'll lose your deposit."
• "Awful, unfriendly and misleading...the sale fell through due to finding a nicer car at a better price."

Vehicle Condition and Quality

Pros:

• "The car was very clean and looked after, I then took it out for a test drive."
• "Fantastic service and choice of cars. I was looking around between a few cars and Jessie had all the time for me."
• "Purchased a car for my son today. Callum Aldred-Goffin went above and beyond in the service he provided."
• "First class experience...Dean called me too inform me that the car had its MOT done and he had put two new tyres on the car."

Cons:

• "Was sold a rubbish car that’s had problems from the get go."
• "Had reason to get in touch with Sidegate Motors as my Peugeot had developed a brakes fault."
• "Bought very nice 308CC from them but issues trying to get log book after buying..they forgot to send it off."
• "I did a winner check for £29.99...they need £89 for diagnosis and found out that problem with suspension."

After-Sales Support

Pros:

• "I bought a secondhand car from Sidegate motors...these were dealt with under the 3 month warranty, no problem."
• "I have been actively looking for a car from past 1 month...customer service is beyond excellent."
• "Had a great experience today with Dean, he gave excellent customer service."
• "Excellent and honest service. Andy Hides showed salesmanship and professionalism of the highest order."

Cons:

• "Shocking service. Was sold a rubbish car that’s had problems from the get go."
• "Purchased a Citroen C5...Thank goodness I have access to a Lexia/Diagbox diagnostics tool to sort out all the problems."
• "Just to let everyone know due to covid it took awhile to get my bumper sorted on my car (not Sidegate Motors fault)."
• "Two weeks later still no resolution after various emails they don't seem to care they have my money."