Nando's Holborn Reviews Summary

Service

Pros:

• "Friendly and welcoming team at this branch, especially staff Bradley."
• "The servers were really kind about explaining the process."
• "Very friendly and helpful staff. Quick service."
• "The staff and management are perfect ambassadors for the company."
• "The staff were friendly and the food came surprisingly fast, still good and hot and the general atmosphere was fairly pleasant."
• "Everyone was very friendly."
• "Staff are friendly and helpful."

Cons:

• "Appalling service. One person on the till serving when there is a huge cue with staff stood round doing nothing."
• "Staff seem grumpy, lucky to get a verbal response to any question let alone a smile."
• "Waitied 20 mins in the queue to order with one person serving."
• "The service was pathetic in this place."
• "Service was basically non-existent."
• "The service is not up to the usual Nandos standard where the staff are normally friendly and polite."
• "Service slow, staff seems to be tired and not enthusiastic."

Food Quality

Pros:

• "The food was hot and really tasty."
• "The chicken was well cooked and very moist."
• "The food was great as always."
• "Even though the food is normal it's good food with even better sauces."
• "I was very impressed with the flavors and spices of the chicken."
• "Good prices and quick tasty food."
• "The best nando's I've had to date. The chips were crispy!"

Cons:

• "Chicken was not flame grilled, was served pale and rubbery with a layer of weird chewy fat."
• "The food was sitting on the counter for several minutes, then served cold."
• "The food was overpriced. The bread in the burger was hard and I am sure anyone trying to take a bite with front teeth will break their teeth."
• "they basically sent me two large boxes of heavily undercooked chips."
• "The chicken was undercooked."
• "Chicken was a bit too dry."
• "The chicken was very dry."

Facilities & Cleanliness

Pros:

• "Was grateful for the sink on the restaurant floor for washing hands, preferable to hand gel."
• "Facilities were nice."
• "The staff are all very friendly and the restaurant was spotless."
• "Restaurant in good location & nicely presented."
• "Space was clean quiet."

Cons:

• "The entire time I was there, there were no knives or spoons at the cutlery station."
• "There was no cutlery provided, I had to go search for it and I also had to request a glass for son as had not brought enough to the table."
• "Dirty, the staff really didn't know what to do."
• "No cutlery available around, disgusting menus full of food and dried sauce."
• "The toilets were so dirty. Pathetic."
• "There was fly's around my table."
• "The table given to us was dirty with food strewn over by previous customer."

Ordering Process

Pros:

• "Ordering using the QR code on our table was a bit clumsy, but the variety of dishes was very good, and you could select the hotness level of the sauces."
• "You order online or on their app and food is brought to you."
• "Used the Nando app to order. Easy. Fairly quick delivery of delicious food."

Cons:

• "After being told I could either use the QR code at the table to order or walk up to the cash, I chose to walk up to the register to order because the QR code required entering personal info."
• "They made you order through your own phone which made it very complicated."
• "The waiter who guided us to the table didn’t even bother to clean it well and refused to give us another comfortable seat, though the whole restraunt was practically empty."
• "We waited 20 minutes to place our order. After 30 minutes they delivered food which we had not ordered and then decided to tell us they had run out of one of our orders!!"
• "Waited over 40 minutes for food."
• "Waited for 50 minutes to get our food because they gave it to the wrong table."
• "waited about 20 minutes then asked someone if they are going to take us the order."