Roadchef Clacket Lane M25 Eastbound Reviews Summary

Customer Service

Pros:

• "The young man that served me today at around 16:00 was pleasant, knowledgeable and professional."
• "I would like to say a massive thank you to the staff at the services who looked after my purse when I left it in the bathroom. Your honesty is amazing and cherished in this day and age."
• "The man serving us anticipated our needs with our toddler and was generally just very pleasant."
• "Staff was kind, helpful and polite."
• "All staff were very helpful."
• "Stopped for a costa coffee on my travels. The staff were young and fun and made me feel welcome."
• "One of the best Costa experiences I have had at a road side services! The staff were very attentive and very quick with my coffee order too!"

Cons:

• "Cashier who has taken my order and pmt couldn't be bothered to pass it on."
• "Probably the worst services in the country, if you come here, only do so if you are in need of a laugh because that was so bad it was just plain comical."
• "Staff more self focused than customer focused."
• "Think that cashier was really rude, as never apologised."
• "When I asked to speak to the manager I was told the manager was not around."
• "Terrible, McDonald's staff didn't care, had to ask them to serve you at the till."
• "The McDonald's staff are probably the least competent people I have ever met."

Cleanliness

Pros:

• "Clean facilities."
• "Everyone very helpful and easy to park."
• "The services were clean and fairly well maintained but looks slightly dated compared with modern ones."
• "Clean appearance and visited a few times in travelling from Brighton to Ashford as a ideal halfway marker."
• "A good range of offering within and always seems clean and presentable."
• "Toilets were clean and tidy."
• "Site was clean outside and inside was a pleasant surprise as it was also very clean and not heaving with people."

Cons:

• "Toilets were very dirty."
• "The car park is dirty and disheveled."
• "Set in the ambiance of dirty surroundings, filthy tables, rank toilets."
• "Predictably busy and not very clean...Gents WC/ urinals..some leak to the floor..smell unbearable."
• "The main services are quite dirty as well as the toilets."
• "Food places were good, but toilets are next level gross. Stinky, broken stalls, hot water out of the cold taps that are too hot for children to wash their hands."
• "The gents toilets were disgusting, water or other liquid on the floor, more than half the soap dispensers were missing."

Facilities

Pros:

• "Different places to get food and drinks from."
• "This is a fairly good service station and has a good selection of food places to eat."
• "There's a large car park with 2hrs free parking."
• "Normal motorway services but here you have the added advantage of local delicacies plus interesting features explaining about the local history plus a nice outside area to walk your dog or just wander about on the grass."
• "One of your smaller service stations off the M25, but there's plenty of parking, places to grab a bite, a WHSmiths/spar for essentials and a large, very clean toilet area."
• "Good outside places for dogs to stretch their legs."
• "It's clean, has a nice selection of places to eat and there's two shops."

Cons:

• "Said car park has potholes that could easily be reclassified as little canyons."
• "Roads rutted, exiting car park, zero visibility because of overgrown hedge on the inside of a bend to two way traffic."
• "The hgv carpark was very poorly lite ie pitch black."
• "Like 90% of service areas across the country, its filthy, overpriced."
• "The toilet doors look like someone has fired a shotgun at it and the holes have been filled with toilet paper!"
• "HGV park needs to be twice the size it is, and the layout is awful it’s almost impossible to get into the spaces when the park is busy!"
• "Overcrowded, no parking and queueing back on to the motorway clockwise."

Value

Pros:

• "An additional £3 can be paid for a meal voucher if required."
• "Parking is free for short periods."
• "Overnight parking can be charged to your Snap account which is a result."
• "This place does have a J.D. Wetterpants and a House of McDonald's so not all bad if you fancy something to eat that is reasonably priced."
• "There was a vegan option in the cafe though which is unusual for a service station."
• "Stopped for fish and chips. Only place that did it was Fresh Food Café. Pretty good prices, food quality was fine."
• "Has a good choice of menu and just putting the finishing touches to a new drive through Costa coffee shop."

Cons:

• "Motorway stops always are overpriced and because of that I have stopped using them. too expensive."
• "The costa didn't have any chocolate chip frosteeno's which is my favourite drink in this hot weather."
• "The breakfast at the 'cafe' is £7.50 for what you can get in Wetherspoons for £3.60."
• "It's a motorway service station, overpriced on nearly everything (except magazines, newspapers etc that are at a set price already) Especially fuel."
• "How can you justify selling unleaded at £174.9 when it’s £151.9 almost every where else. Exploitation."
• "The prices are through the roof."
• "Expensive, slow service, miserable staff in both Fresh Food Café and Costa."