Cambridge Services - Extra A14/M11 Reviews Summary

Facilities & Cleanliness

Pros:

• "A typical motorway services with a good selection of places to eat and drink. Clean and well maintained."
• "Clean and tidy. Has a food court and a small m&s simply food."
• "Toilets were clean and available."
• "The entire place is impeccably clean and tidy, creating a pleasant environment for patrons to enjoy their meals."
• "Services are clean and tidy though, plenty of choice to eat at and also toilets available."
• "Once inside areas very clean."
• "It is well maintained and very clean throughout."

Cons:

• "Used the bathroom, it was disgusting. Overflowing sanitary bins. Dirty floors."
• "Many of the toilet cubicles were locked or out of order."
• "The toilets are in a terrible state they smell with several toilets blocked with loo roll and other things."
• "They also were filthy with human waste and liquids left on the floors and toilets not flushing."
• "The male toilets were a disgrace they were dirty and smelt strongly of urine."
• "The toilets were in a disgusting state. Poo on seats, paper everywhere or blocking toilets, definitely not a nice experience."
• "But please please keep the nice new toilets clean, they were filthy!"

Food & Dining Experience

Pros:

• "If I'm ever over that way again.. I'll be going back for sure!"
• "The place has many leading fast food eateries."
• "There are plenty of choices to eat, my favourite is El Mexicana, just beautiful."
• "Coffee was lovely and the pizza was very very good and very tasty."
• "Great selection of food options spanning the globe."
• "I had a wonderful dining experience at Extra and would highly recommend it to anyone looking for a quick stop to get a meal."
• "Pizza was tasty and service was good."

Cons:

• "Food expensive as on every place like this but it wasn't worth even penny I spent on it."
• "The McDonald's in there is a bit off a joke with slow service, and chaotic ques."
• "Half of the eateries were closed, the McDonalds was overwhelmed to the point that it took 23 minutes to get a simple hamburger."
• "The service from the McDonald’s was atrocious."
• "Warrens bakery......the worst food we've ever had. Old grey smelly tuna which must've been days in the fridge."
• "The facilities was good, McDonalds was appalling chips were dry nuggets were burnt."
• "PAID £14 for 2 bacon& sausage baps with 2 teas. The rolls were very cheap, as they just crumbled not nice."

Parking & Accessibility

Pros:

• "The site has nearly trebled the available HGV parking area."
• "One of the best services I have used and I have travelled a lot. Ample parking with a fantastic selection of places to eat and shop."
• "Now the service station is fully open, parking and navigation is easier."
• "The parking facilities have been overhauled and are extremely spacious and well laid out in particular the lorry park."
• "Good place to stop...lot of parking spaces for cars and hgv's."
• "There are enough free parking space. The entrance is clear and big, has step free access."
• "Parking is plentiful."

Cons:

• "Not easy to find the way into the car park, as the signs and many roads/driveways are confusing."
• "Signage is confusing, especially if traveling eastbound."
• "Avoid Cambridge services after 18.00 because you will have very big problems trying to find a parking space."
• "The car park is no longer fit for purpose."
• "Passengers have to negotiate a maze of parked trucks, in the dark, and like myself will very likely trip on kerbs that can't be seen."
• "It just isn't big enough. This place seems to be a Mecca for caravan owners and there are not enough spots for them."
• "Not enough blue badge spaces."

Customer Service & Staff

Pros:

• "Staff were friendly and helpful."
• "We've just stopped here and it is rammed! Post Christmas madness and all. I want to shout out to Sue one of the amazing cleaners/domestics who chatted to me and my 15 month old for a minute."
• "Always find the toilets are clean & most importantly cleaners are visible."
• "It was kept very clean and the staff were polite and helpful."
• "All the staff were excellent and the wait time was literally minutes, very impressed."
• "There was a lovely older Asian gentleman looking after the table central areas, clearing and wiping, good to see the smile he shared also, he is a credit to you!!"
• "Staff can not do enough to help, normally you may only stay here a day or two but been here for work and I can say we have all been very well looked after."

Cons:

• "Booked into the hotel for after our sons wedding and was disgusted to be honest."
• "The McDonald's Is always slow and my daughter got verbally abused by an Indian lady."
• "If you are there in the daytime and it’s not too busy, this place is good. However, if you go in the evening, night or when it’s dark and you are female you will most likely be followed or harassed back to your car by creeps."
• "Staff are too busy to look at you when you speak, there's no courtesy."
• "Rude manager named Dan something. Customer service was terrible could not approach conversation in a respectful manner."
• "McDonald's staff are very rude and argumentative, as produced a 1.99 voucher."
• "Clearly a very busy services. Toilets was very clean but the actual food area was filthy and the staff couldn’t understand English."

Security & Safety

Pros:

• "It doesn't feel that safe. Maybe some security people are necessary to give you that ease of mind."
• "Parking area is vast and appears to be well lit at night."
• "The management of Extra services should put customer safety before money collected from truckers for the night."
• "This will do nicely. I could unhitch my caravan, charge the car in sight of the ‘van and get a snack, Re hitch and go with no problem."

Cons:

• "Theft from trucks is rife here."
• "Great place to pay to have your lorry broken into. Extra don't give a damn. Police either."
• "Parked here at 9pm in the lorry after a 15hr shift, wanting to have some food and get some sleep. Angry parking attendant walks over shouting and swearing at me."
• "If you are there in the daytime and it’s not too busy, this place is good. However, if you go in the evening, night or when it’s dark and you are female you will most likely be followed or harassed back to your car by creeps."