Extra MSA Reviews Summary

Parking

Pros:

• "They offer plenty of parking space, so finding a spot is a breeze."
• "Car park is big and spacious."
• "Lots of parking, with grassed area at the back which is handy for dog walking during the stop."
• "There is ample parking but it is a very long drive."

Cons:

• "Be aware of parking restrictions as the signs are so small."
• "Only negative is that to exit the car park from where coaches park you have to drive past the front of the main building."
• "A filthy, dubiously stained and litter strewn car park was what greeted us."
• "Avoid if you have an electric car. This place desperately needs more electric car chargers."

Food Options

Pros:

• "Full of variety of restaurants and fast foods. Plenty of options to eat."
• "It's more like a huge upmarket food village! Every type of food is available."
• "The variety of food and drink vendors is good."
• "Always love this service area, you can find a lot of variety of food taste."

Cons:

• "Breakfast from Leon. Was very unimpressed on this occasion. Eggs hard. Grilled halloumi was absolutely rubbish."
• "Basic tasting pub food, get what you pay for, staff friendly, but possible off a roll of turkey meat and not carved from a breast."
• "Poor value for money with no food voucher & poor standard of showers."
• "Everything you want on a pitstop, only thing was we fancied the food at Chopsticks, it looked yummy. Only to be told, they weren't serving food that evening."

Cleanliness and Maintenance

Pros:

• "Neat and clean. Good toilets."
• "One thing I really appreciated about Extra MSA was the cleanliness and accessibility of their toilets."
• "The service station was clean, well-maintained, and had a wide range of amenities to cater to all needs."
• "Clean and tidy place with reasonable prices."

Cons:

• "Some of the toilets were blocked, although they were otherwise clean."
• "The toilet and changing facilities are poor. There is only a combined disabled toilet and changing room which smelled really bad."
• "The inside of the service station was good, but first impressions matter and our first impression was the awful state of the car park outside."
• "It was busy, and not super clean when I went."

Staff and Customer Service

Pros:

• "Ali is always wearing a smile and goes above and beyond to help out."
• "The staff were friendly and provided excellent customer service."
• "Had a lot worse from other restaurants. Literally cannot fault anything about the experience."
• "I normally don't write the reviews, however, this place stands out among the other Indian food shops. The food is super delicious and was ready to serve in 5 minutes."

Cons:

• "My entire experience and service was appalling at pizza express."
• "Pathetic service at Pizza Express. One waiter to serve the whole restaurant."
• "I was the only one there. Waited for over 5 min before being served."
• "Had a coffee, a latte with their blonde roast at Starbucks and it was tasteless."

Accessibility and Layout

Pros:

• "Well designed layout, with all of the food shops all around a circular hall."
• "We visited very early in the morning, the place was very clean, only a few of the shops were open but it was early."
• "There is a great range of shops, cafes and restaurants. It is clean, even the men's loos!"
• "As motorway services go this is pretty decent with a good food court containing some more unusual restaurants."

Cons:

• "On the westbound carriageway so Eastbound traffic has a rather switchback route into it and traffic layout on the site is appalling!"
• "Where is the car and caravan parking? I followed the signs to the caravan area but there are no long bays to accommodate a car and caravan!"
• "The layout of this place means that if busy moving around is difficult, there's no seating for most outlets."
• "Confusing layout on entry when you come off the M25, keep your wits about you!"