Goodman & Lilley - Sales, Lettings & Land Agents - Portishead Reviews Summary

Customer Service

Pros:

• "Claire and Sascha were an amazing help to me, in helping me find and push through a property that I was happy with."
• "Sascha always kept us informed of what was going on and answered any queries we had quickly and efficiently."
• "Throughout the process they liaised with solicitors and kept me up to date with everything that was happening."
• "They always answered the phone, returned calls, followed up when required and went above and beyond to help us."
• "The team at Goodman Lilley have been nothing but hardworking, honest, open and supportive."
• "Everyone at Goodman & Lilley have been really helpful with selling our property."
• "The communication was superb from the whole team."

Cons:

• "Bad experience with Goodman and Lilley and I would not recommend anyone using their services."
• "When they do get back to us, the replies are often short and not overly helpful."
• "We didn't get told when someone had put in an offer on our property."
• "We've been told that we won't get our holding deposit back, because we've proposed the 6th and it was provisionally agreed by the landlord."
• "They say they will get back to you and will not which is very unprofessional and disappointing."
• "Our complaints were logged by them but not followed up."
• "The reply time on emails is painfully slow, for starters."

Professionalism

Pros:

• "Really helpful advice and such a professional and friendly service from Mark and Goodman and Lily."
• "Sascha was absolutely brilliant, she was amenable and very professional."
• "Unbelievable, personalised and professional approach from Sant. He made the difficult process of selling a property very seamless and pleasant."
• "He was friendly, professional, empathetic to our situation and extremely knowledgeable."
• "A massive thumbs up for Paula and all the Portishead team for a speedy and efficient recent purchase, professional and polite at all times."
• "Chris managed the sale of our home with a highly professional approach from start to finish."
• "An impeccable service from all of the team at Goodman & Lilley. 5 star worthy."

Cons:

• "The agent wasn't forthcoming, we had to come up with the compromise date on our own, and then we got penalised for it."
• "We have experienced some rudeness, too, which was disappointing."
• "Lack of respect shown by the Portishead branch, I can not speak on other offices."
• "The agent never owned up to the confusion and misleading information provided at the start."
• "They have miscommunicated amongst themselves, as well as not communicating important information to us two or three times."
• "However there were lots of issues, particularly with one certain member of staff who we won't name."
• "The agent didn't show any signs of empathy or understanding of our situation or issues we face."

Support and Guidance

Pros:

• "I highly recommend the team here at portishead."
• "This agent is something special as they have your well being at heart very impressed."
• "Paula and all the team worked hard to ensure that the sale of our property went through after all the problems that beset us."
• "What a fantastic team you all are."
• "We would happily recommend them for anyone looking for a lettings agent in the Portishead area."
• "Their documentation is easy to follow and use, their contractors for gas and electrical safety checks are great."
• "Nothing has been too much trouble. Thoroughly recommend."

Cons:

• "I can't remember the last time when I've been in this sort of a train wreck situation."
• "A week later, the move-in date was still not confirmed, we started to get worried."
• "At the end, we've been told that we won't get our holding deposit back."
• "If you are going to use Goodman & Lilley our advice would be to screenshot everything and check terms & conditions / invoices etc. very carefully."
• "G&L changed the listing of the house we were buying after we had put an offer in to change what was included in the sale."
• "I have been waiting 30 minutes but no body come."
• "It took 6 weeks, 5 chaser emails and 3 calls before we got a response."

Efficiency and Responsiveness

Pros:

• "I can't thank the staff at Goodman & Lilley enough for helping us with the sale of our house and the purchase of another property."
• "The team are efficient, kind, focused and clearly know their business."
• "The team is very professional."
• "Everyone in the office is always very friendly and helpful."
• "They respond to our enquires in a timely manner."
• "The agent was very responsive throughout. I never had to wait for a response more than half a day, sometimes I would get a reply within an hour."
• "Amazing communication, fast responses and super friendly to deal with."

Cons:

• "They were very poor both at communication and providing information that was inaccurate."
• "We've been told some conflicting information in the next day or so."
• "So they used the fact that we tried to compromise and fix their mess and misleading practices to take our deposit."
• "The house was advertised as available from the 2nd... the things went sour from there."
• "They sent an invoice for fees directly to our solicitor without copying us in."
• "How can it be right that someone else can come in and offer a higher bid accepted by the vendors and without being previously notified by the Estate agent just told that the higher bid had been accepted."
• "We would have given Goodman & Lilley 1 star if it wasn't for the manager Chris who was great and solved all our problems in the end."

Professional Recommendations

Pros:

• "All Estate agents should learn to negotiate like this."
• "I will come back to Goodman and Lilley always as their service is second to none."
• "Far and away the best agent in Portishead...... in my opinion at least!"
• "I just wanted to say how impressed I am with the professionalism of Goodman and Lilley as Managing Agents for my flat."
• "It’s been a breath of fresh air to deal with you guys."
• "Many thanks to Lucy, Jake and Paula at Goodman & Lilley for their commitment, professionalism and efficiency."
• "We have just completed our house purchase and would like to share our utmost praise and gratitude to the whole team at Goodman and Lilley."

Cons:

• "We've been told that we won't get our holding deposit back, because we've proposed the 6th and it was provisionally agreed by the landlord."
• "I think, this letting agency not professional and they don't care."
• "They say they will get back to you and will not which is very unprofessional and disappointing."
• "Great value, especially in these difficult times."
• "Things started well; they were friendly and professional. Sadly, as time has gone on, things have gotten worse."
• "Wouldn’t hesitate to recommend Goodman and Lilley."
• "I cannot fault their professional approach."