Morrisons Reviews Summary

Customer Service

Pros:

• "The lady who served me at the till was polite, friendly helpful a real credit to Morrisons."
• "The staff are all friendly & helpful."
• "Staff pleasant and helpful."
• "Staff are always friendly and plenty around to help if needed."
• "A massive THANK YOU to Coral who really went out of her way today to provide the best customer service!"
• "I usually find the staff at Morrisons to be friendly, polite and efficient."
• "Great friendly and jolly staff, was a great pleasure shopping in the balby store today."

Cons:

• "Find it disgusting that when you're an invalid with mobility problems you have to walk far from the front door."
• "Not enough staff on deli and hot chicken counters. Queue too long."
• "Put some staff on the checkout.... I just left my shopping and walked out."
• "The pizza counter staff are so rude and lack customer service."
• "Very disappointed with service today."
• "Teach the staff to speak and respond politely to a customer."
• "Very friendly staff but waited too long to be served whilst cashier was chatting to customer."

Store Facilities

Pros:

• "Always a good place to shop. Better with More card for savings."
• "Fuel station and jet/Car wash on site."
• "Covid cleaning facilities on entrance."
• "Car parking spaces very good, toilet facilities, great value at the cafe."
• "The entry and exit routes were well defined with sanitation stations provided."
• "New(ish) clean, spacious store with plenty of parking."
• "Plenty of car parking spaces with disabled and child parking."

Cons:

• "Visited store specifically to purchase pick your own salad. Utterly disappointed on the the contents of salad bar."
• "Very poor of late. Empty shelves."
• "What's happening to the prices .. gone up far more than other supermarkets."
• "However the Restaurant is OK, but the shelves are not kept clean & hygienic they also often runout of stock of various items."
• "But the check out was abysmal only 2 open belt tills the self check out was an utter pain nothing seemed to scan correctly."
• "Grumpy staff at till, 60p a carrier bag? What happened to the 5p tax?"
• "The main thing that could do with improvement is the cafe. The quality of food is poor."

Product Quality

Pros:

• "There are pizzas, cooked meats and hundreds of other products to chose from."
• "It’s always well stocked and organised and a clean store with a friendly atmosphere and attentive staff."
• "Butcher's section is very good, offering a wide range of products."
• "Great selection of meat products which out of all supermarkets is best quality."
• "Always a good selection of high-quality products."
• "The pizzas we bought were great!"
• "Friendly and helpful staff, plenty off food on the shelf, love there bakery section."

Cons:

• "I usually like this place but this is 3rd time I found a mould in vegetables."
• "The massive problem is bought fresh raspberries expire is tomorrow but already gone mouldy."
• "Went to the cafe for our tea hardly anything available we decided to have the good English breakfast. Shocking beans tasted burnt."
• "First thing is so many basic products run out like 5% minced pork!"
• "Loads of things out of stock, not enough staff to check supplies."
• "Found it difficult to locate vegetarian meals, frozen or fresh family meat pies."
• "Called in around 1 pm Saturday to find the bread counter empty in parts."